MA000041

Telecommunications Services Award 2020

 

This Fair Work Commission consolidated modern award incorporates all amendments up to and including 9 April 2024 (PR771308).

Clause(s) affected by the most recent variation(s):

19—Superannuation

 

Table of Contents

[Varied by PR747356, PR750551]

Part 1— Application and Operation of this Award................................................................... 4

1. Title and commencement............................................................................................. 4

2. Definitions..................................................................................................................... 4

3. The National Employment Standards and this award.................................................. 5

4. Coverage....................................................................................................................... 5

5. Individual flexibility arrangements............................................................................... 7

6. Requests for flexible working arrangements................................................................ 9

7. Facilitative provisions................................................................................................... 9

Part 2— Types of Employment and Classifications................................................................. 10

8. Types of employment................................................................................................. 10

9. Full-time employees................................................................................................... 10

10. Part-time employees.................................................................................................. 10

11. Casual employees....................................................................................................... 11

12. Classifications............................................................................................................. 12

Part 3— Hours of Work............................................................................................................ 12

13. Ordinary hours of work and rostering........................................................................ 12

14. Breaks......................................................................................................................... 16

Part 4— Wages and Allowances.............................................................................................. 17

15. Minimum rates........................................................................................................... 17

16. Payment of wages....................................................................................................... 23

17. Annualised wage arrangements................................................................................. 24

18. Allowances.................................................................................................................. 26

19. Superannuation.......................................................................................................... 31

Part 5— Overtime and Penalty Rates...................................................................................... 33

20. Overtime..................................................................................................................... 33

21. Penalty rates............................................................................................................... 39

Part 6— Leave and Public Holidays......................................................................................... 40

22. Annual leave............................................................................................................... 40

23. Personal/carer’s leave and compassionate leave....................................................... 45

24. Parental leave and related entitlements.................................................................... 46

25. Community service leave............................................................................................ 46

26. Family and domestic violence leave........................................................................... 46

27. Public holidays............................................................................................................ 46

Part 7— Consultation and Dispute Resolution........................................................................ 47

28. Consultation about major workplace change............................................................ 47

29. Consultation about changes to rosters or hours of work........................................... 48

30. Dispute resolution...................................................................................................... 49

31. Dispute resolution procedure training leave.............................................................. 50

Part 8— Termination of Employment and Redundancy......................................................... 51

32. Termination of employment....................................................................................... 51

33. Redundancy................................................................................................................ 53

Schedule A —Classification Structure and Definitions........................................................... 55

Schedule B —Summary of Hourly Rates of Pay...................................................................... 84

Schedule C —Summary of Monetary allowances................................................................... 94

Schedule D —School-based Apprentices................................................................................. 97

Schedule E —Supported Wage System.................................................................................... 99

Schedule F —Agreement for Time Off Instead of Payment for Overtime............................ 103

Schedule G —Agreement to Take Annual Leave in Advance................................................ 104

Schedule H —Agreement to Cash Out Annual Leave............................................................ 106


Part 1—Application and Operation of this Award

1.                      Title and commencement

1.1                   This award is the Telecommunications Services Award 2020.

1.2                   This modern award commenced operation on 1 January 2010. The terms of the award have been varied since that date.

1.3                   A variation to this award does not affect any right, privilege, obligation or liability that a person acquired, accrued or incurred under the award as it existed prior to that variation.

2.                      Definitions

[Varied by PR733940]

In this award, unless the contrary intention appears:

Act means the Fair Work Act 2009 (Cth).

adult apprentice means a person of 21 years of age or over at the time of entering into a training contract for an apprenticeship in accordance with clause 15.3 of this award.

all purposes means the payment will be included in the rate of pay of an employee who is entitled to the allowance, when calculating any penalties or loadings or payment while they are on annual leave (see clause 18.3(a)).

apprentice means a person who has entered into a training contract for an apprenticeship in accordance with clause 15.3 of this award.

[Definition of casual employee inserted by PR733940 from 27Sep21]

casual employee has the meaning given by section 15A of the Act.

defined benefit member has the meaning given by the Superannuation Guarantee (Administration) Act 1992 (Cth).

employee means national system employee within the meaning of the Act.

employer means national system employer within the meaning of the Act.

exempt public sector superannuation scheme has the meaning given by the Superannuation Industry (Supervision) Act 1993 (Cth).

MySuper product has the meaning given by the Superannuation Industry (Supervision) Act 1993 (Cth).

NES means the National Employment Standards as contained in sections 59 to 131 of the Act.

ordinary hourly rate means the hourly rate for the employee’s classification specified in clause 15—Minimum rates, plus any allowances specified as being included in the employee’s ordinary hourly rate or payable for all purposes.

[Definition of regular casual employee inserted by PR733940 from 27Sep21]

regular casual employee has the meaning given by section 12 of the Act.

standard rate means the minimum weekly rate for a Telecommunications Technical Employee in clause 15.1(c).

telecommunications service carrier has the meaning given in clause 4.3.

telecommunications services industry has the meaning given in clause 4.2.

3.                      The National Employment Standards and this award

3.1                   The National Employment Standards (NES) and this award contain the minimum conditions of employment for employees covered by this award.

3.2                   Where this award refers to a condition of employment provided for in the NES, the NES definition applies.

3.3                   The employer must ensure that copies of the award and the NES are available to all employees to whom they apply, either on a notice board which is conveniently located at or near the workplace or through accessible electronic means.

4.                      Coverage

4.1                   This industry award covers employers throughout Australia who are engaged in the telecommunications services industry in respect of work by their employees in a classification in this award and their employees engaged in the classifications listed in clause 15Minimum rates to the exclusion of any other modern award.

4.2                   Definition of telecommunications services industry

For the purposes of clause 4 telecommunications services industry means any business:

(a)          whose principal function is a telecommunications service carrier; or

(b)         whose principal function is a carriage service provider or a content service provider; or

(c)          whose principal function is the supply of telecommunications services including value added telecommunications services; or

(d)         whose principal function is incidental, ancillary or complementary to the businesses referred to in clauses 4.2(a), 4.2(b) and 4.2(c); or

(e)          which supplies labour to a business in the telecommunications services industry on a labour hire basis in respect of any such labour hire employees while engaged in the performance of work for a business in the telecommunications services industry.

4.3                   Telecommunications service carrier means the holder of a carrier licence.

4.4                   This award covers employers which provide group training services for apprentices and/or trainees engaged in the telecommunications services industry and/or parts of that industry and those apprentices and/or trainees engaged by a group training service hosted by a company to perform work at a location where the activities described herein are being performed. Clause 4.4 operates subject to the exclusions from coverage in this award.

4.5                   Exclusions

This award does not cover:

(a)          television stations and radio stations;

(b)         employees of electrical contractors covered by the scope of the Electrical, Electronic and Communications Contracting Award 2020;

(c)          a business whose principal function is the manufacture and supply of telecommunications equipment and lines whether or not such business also installs and monitors telecommunications equipment and lines;

(d)         a business whose principal function is the installation, service and/or maintenance of telecommunications equipment and lines, unless the business also operates that equipment and lines;

(e)          an employee excluded from award coverage by the Act;

(f)           employees who are covered by a modern enterprise award, or an enterprise instrument (within the meaning of the Fair Work (Transitional Provisions and Consequential Amendments) Act 2009 (Cth)), or employers in relation to those employees; and

(g)          employees who are covered by a State reference public sector modern award, or a State reference public sector transitional award (within the meaning of the Fair Work (Transitional Provisions and Consequential Amendments) Act 2009 (Cth)), or employers in relation to those employees.

4.6                   Where an employer is covered by more than one award, an employee of that employer is covered by the award classification which is most appropriate to the work performed by the employee and to the environment in which the employee normally performs the work.

NOTE: Where there is no classification for a particular employee in this award it is possible that the employer and that employee are covered by an award with occupational coverage.

5.                      Individual flexibility arrangements

5.1                   Despite anything else in this award, an employer and an individual employee may agree to vary the application of the terms of this award relating to any of the following in order to meet the genuine needs of both the employee and the employer:

(a)          arrangements for when work is performed; or

(b)         overtime rates; or

(c)          penalty rates; or

(d)         allowances; or

(e)          annual leave loading.

5.2                   An agreement must be one that is genuinely made by the employer and the individual employee without coercion or duress.

5.3                   An agreement may only be made after the individual employee has commenced employment with the employer.

5.4                   An employer who wishes to initiate the making of an agreement must:

(a)          give the employee a written proposal; and

(b)         if the employer is aware that the employee has, or reasonably should be aware that the employee may have, limited understanding of written English, take reasonable steps (including providing a translation in an appropriate language) to ensure that the employee understands the proposal.

5.5                   An agreement must result in the employee being better off overall at the time the agreement is made than if the agreement had not been made.

5.6                   An agreement must do all of the following:

(a)          state the names of the employer and the employee; and

(b)         identify the award term, or award terms, the application of which is to be varied; and

(c)          set out how the application of the award term, or each award term, is varied; and

(d)         set out how the agreement results in the employee being better off overall at the time the agreement is made than if the agreement had not been made; and

(e)          state the date the agreement is to start.

5.7                   An agreement must be:

(a)          in writing; and

(b)         signed by the employer and the employee and, if the employee is under 18 years of age, by the employee’s parent or guardian.

5.8                   Except as provided in clause 5.7(b), an agreement must not require the approval or consent of a person other than the employer and the employee.

5.9                   The employer must keep the agreement as a time and wages record and give a copy to the employee.

5.10               The employer and the employee must genuinely agree, without duress or coercion to any variation of an award provided for by an agreement.

5.11               An agreement may be terminated:

(a)          at any time, by written agreement between the employer and the employee; or

(b)         by the employer or employee giving 13 weeks’ written notice to the other party (reduced to 4 weeks if the agreement was entered into before the first full pay period starting on or after 4 December 2013).

NOTE: If an employer and employee agree to an arrangement that purports to be an individual flexibility arrangement under this award term and the arrangement does not meet a requirement set out in section 144 then the employee or the employer may terminate the arrangement by giving written notice of not more than 28 days (see section 145 of the Act).

5.12               An agreement terminated as mentioned in clause 5.11(b) ceases to have effect at the end of the period of notice required under that clause.

5.13               The right to make an agreement under clause 5 is additional to, and does not affect, any other term of this award that provides for an agreement between an employer and an individual employee.

6.                      Requests for flexible working arrangements

[6 substituted by PR763238 ppc 01Aug23]

Requests for flexible working arrangements are provided for in the NES.

NOTE: Disputes about requests for flexible working arrangements may be dealt with under clause 30—Dispute resolution and/or under section 65B of the Act.

7.                      Facilitative provisions

[Varied by PR751062; corrected by PR761386]

7.1                   A facilitative provision provides that the standard approach in an award provision may be departed from by agreement between an employer and an individual employee, or an employer and the majority of employees in the enterprise or part of the enterprise concerned.

[7.2 varied by PR751062; corrected by PR761386 ppc 01May23]

7.2                   Facilitative provisions in this award are contained in the following clauses:

Clause

Provision

Agreement between an employer and:

13.6(b)

Flexibility in relation to day work hours

An individual or the majority of employees

13.6(c)

Flexibility in relation to day work on Saturday afternoon and Sunday

An individual

13.7(e)

Flexibility in relation to shiftwork hours

An individual or the majority of employees

13.9

Make-up time

An individual

14.4

Flexibility in relation to meal breaks

An individual or the majority of employees

16.2

Pay periods

The majority of employees

16.3

Payment of wages

An individual

20.6

Time off instead of overtime

An individual

22.8

Annual leave in advance

An individual

22.10

Cashing out of annual leave

An individual

27.2

Substitution of public holidays

An individual

   

Part 2—Types of Employment and Classifications

8.                      Types of employment

An employee may be engaged on a full-time, part-time or casual basis.

9.                      Full-time employees

9.1                   A full-time employee is engaged to work 38 ordinary hours per week.

9.2                   An employee not specifically engaged as a part-time or casual employee is for all purposes of this award a full-time employee, unless otherwise specified.

10.                 Part-time employees

[Varied by PR747356]

10.1               A part-time employee:

(a)          is engaged to work less than an average of 38 ordinary hours per week;

(b)         has a regular pattern of hours;

(c)          will be paid the ordinary hourly rate for work performed; and

(d)         receives, on a pro-rata basis, award pay and conditions equivalent to those of full-time employees on the basis that ordinary weekly hours for a full-time employee are 38.

10.2               Overtime

(a)          Overtime is payable to part-time employees, in accordance with clause 20—Overtime for time worked in excess of the hours fixed in accordance with the pattern of hours applicable to the employee.

(b)         However a part-time employee is not entitled to be paid overtime rates on a day until they have worked at least an equivalent number of hours that day of an equivalent full-time employee in the relevant section of the enterprise, provided that a part-time employee will not work more than 38 ordinary hours in any week at ordinary rates.

10.3               Public holidays

[Varied by PR747356 ppc 14Nov22]

(a)          Where a part-time employee’s ordinary hours fall on a public holiday prescribed in the NES and work is not performed by the employee, the employee will not lose pay for the day or part-day.

(b)         Where the employee works on the holiday, the employee will be paid in accordance with clause 27—Public holidays.

11.                 Casual employees

[Varied by PR723984, PR733940]

[11.1 deleted by PR733940 from 27Sep21]

11.1               Casual loading

[11.2 renumbered as 11.1 by PR733940 from 27Sep21]

For each ordinary hour worked, a casual employee must be paid:

(a)          the ordinary hourly rate; and

(b)         a loading of 25% of the ordinary hourly rate,

for the classification in which they are employed.

[11.3 renumbered as 11.2 by PR733940 from 27Sep21]

11.2               Casual employment may be terminated by an hour’s notice given either by the employer or the employee, or by the payment or forfeiture of an hour’s wage, as the case may be.

[New 11.4 inserted by PR723984 ppc 20Nov20; 11.4 renumbered as 11.3 by PR733940 from 27Sep21]

11.3               When a casual employee works overtime, they must be paid the overtime rates in clause 20.2(b).

[11.4 renumbered as 11.5 by PR723984, 11.5 renumbered as 11.4 by PR733940 from 27Sep21]

11.4               A casual employee must be engaged and paid for at least 2 consecutive hours of work on each occasion they are required to attend work.

11.5               Offers and requests for casual conversion

[11.5 renumbered as 11.6 by PR723984; 11.6 renumbered as 11.5 and renamed and substituted by PR733940 from 27Sep21]

Offers and requests for conversion from casual employment to full-time or part-time employment are provided for in the NES.

NOTE: Disputes about offers and requests for casual conversion under the NES are to be dealt with under clause 30—Dispute resolution.

12.                 Classifications

12.1               The classification structure and description of the classifications under this award are set out in Schedule A—Classification Structure and Definitions.

12.2               Upon a request being made by an employee, the employee will be advised of the award classification which the employer considers to be appropriate having regard to the definitions in this award and the duties performed by the employee.

12.3               If an employee disputes the classification assigned to them by the employer, the employee must advise the employer in writing. If the dispute is unable to be resolved by the employer and the employee in a reasonable time it will be dealt with in accordance with clause 30Dispute resolution.

Part 3—Hours of Work

13.                 Ordinary hours of work and rostering

13.1               The ordinary hours of work are to be an average of 38 per week (or up to 38 hours for casual employees).

13.2               An employee will not be required to work more than 10 ordinary hours per day except as provided for in clauses 13.6(b) and 13.7(e).

13.3               The ordinary hours of an employee must not exceed 152 hours in 28 consecutive days except as provided for in clauses 13.6(b) and 13.7(e).

13.4               Method of arranging ordinary hours

The method of arranging ordinary hours may be by:

(a)          employees working a consistent number of ordinary hours each day;

(b)         fixing one day a week on which employees work a lesser number of hours;

(c)          fixing one or more days on which all employees will be off during a particular work cycle; or

(d)         rostering employees off on various days of the week during a particular work cycle so that each employee has one or more days off during that cycle.

13.5               Alteration to hours of work

Subject to the employer’s right to fix the daily hours for day work within the spread of hours referred to in clause 13.6, and their right to require employees to work shifts on existing rosters, ordinary hours once determined may be altered:

(a)          by the employer giving one week’s notice of the requirement to change the arrangement of hours or the shift roster;

(b)         by the employer giving 48 hours’ notice to the employee in the case of an emergency;

(c)          by mutual agreement between the employees concerned and their employer; or

(d)         at the discretion of the employer, by employees being permitted to exchange shifts or days off to perform duty for another employee. In such circumstances the employer is not required to make any additional payment.

Provided where an employee receives notice under clauses 13.5(a) or 13.5(b) and they raise significant concerns about the alteration of their hours of work due to their personal or family circumstances, the employer will consult with the employee about such concerns.

13.6               Provisions applicable only to day work

(a)          Except as provided for in clauses 13.6(b) and 13.6(c), the ordinary hours of work for day work will be worked between the following spread of hours:

(i)            Monday to Friday—7.00 am to 7.00 pm; and

(ii)          Saturday—7.00 am to 1.00 pm.

(b)         Flexibility in relation to day work hours

(i)            The following forms of flexibility may be implemented in respect of all employees in a workplace or section/s thereof, subject to agreement between the employer and the majority of the employees concerned in the workplace or relevant section/sections. Agreement in this respect may also be reached between the employer and an individual employee:

·   the spread of hours in clauses 13.6(a)(i) and 13.6(a)(ii) may be altered by up to one hour at one or both ends of the daily spread;

·   more than 10 hours and up to 12 hours of ordinary time may be worked per day, exclusive of meal breaks. The implementation of 12 hour days is subject to the provisions of clause 13.10; and

·   a roster may operate on the basis that the weekly average of 38 ordinary hours is worked over a period which exceeds 28 consecutive days but does not exceed 12 months.

(ii)          Where an agreement is reached by the majority of employees it will apply to all the employees in the workplace or section/s to which the agreement applies. This does not in any way restrict the application of an individual agreement.

(iii)        Where an agreement is reached in accordance with clause 13.6(b), the agreement will be recorded in the time and wages records.

(c)          Flexibility in relation to day work on Saturday afternoon and Sunday

(i)            By agreement between an individual employee and the employer, the days on which ordinary hours are worked may include Saturday afternoon between 1.00 pm and 7.00 pm and Sunday between 7.00 am and 7.00 pm, subject to the penalty in clause 21.3.

(ii)          Where an agreement is reached in accordance with clause 13.6(c)(i), the agreement will be recorded in the time and wages records.

(d)         The provisions of clause 13.6(c) are not applicable to employees who work day work as part of a rotating roster which incorporates a cycle of day work, afternoon shifts and/or night shifts. In such circumstances, the ordinary hours of work will be worked at the discretion of the employer on any day of the week, Monday to Sunday, subject to clauses 13.5 and 21.3.

(e)          Any work performed outside the spread of hours is to be paid at overtime rates. However, any work performed by an employee prior to the spread of hours which is continuous with ordinary hours is to be regarded as part of the 38 ordinary hours of work.

13.7               Provisions applicable only to afternoon or night shifts

(a)          The provisions of clause 13.7 apply only to time worked on afternoon and night shifts and do not apply to time worked during the day.

(b)         The ordinary hours of work for afternoon and night shiftworkers will be worked at the discretion of the employer on any days of the week, Monday to Sunday, subject to clause 13.5 and the penalty in clause 21.3.

(c)          For the purposes of this award:

(i)            Subject to clause 13.6(b), afternoon shift means any shift finishing after 7.00 pm and at or before midnight.

(ii)          Night shift means any shift finishing after midnight and at or before 9.00 am.

(d)         Shiftwork penalty rates are set out in clause 21.2.

(e)          Flexibility in relation to shiftwork hours

(i)            The following forms of flexibility may be implemented in respect of all employees in a workplace or section/s thereof, subject to agreement between the employer and the majority of the employees concerned in the workplace or relevant section/sections. Agreement in this respect may also be reached between the employer and an individual employee:

·   More than 10 hours and up to 12 hours of ordinary time may be worked per shift, exclusive of meal breaks. The implementation of 12 hour shifts is subject to the provisions of clause 13.10.

·   A roster may operate on the basis that the weekly average of 38 ordinary hours is worked over a period which exceeds 28 consecutive days but does not exceed 12 months.

(ii)          Where an agreement is reached by the majority of employees it will apply to all the employees in the workplace or section/s to which the agreement applies. This does not in any way restrict the application of an individual agreement.

(iii)        Where an agreement is reached in accordance with clause 13.7(e), the agreement will be recorded in the time and wages records.

13.8               Daylight savings

For work performed on a shift that spans the time when daylight savings begins or ends, as prescribed by relevant state or territory legislation, an employee will be paid according to adjusted time (i.e. the time on the clock at the beginning of work and the time on the clock at the end of work).

13.9               Make-up time

(a)          An employee may elect, with the consent of their employer, to work make-up time under which the employee takes time off during ordinary hours and works those hours at a later time during the spread of ordinary hours provided in this award.

(b)         An employee on shiftwork may elect, with the consent of their employer, to work make-up time under which the employee takes time off during ordinary hours and works those hours at a later time at the shiftwork rate which would have been applicable to the hours taken off.

13.10           Twelve hour days or shifts

Implementation of 12 hour days or shifts is subject to the following:

(a)          proper health monitoring procedures being introduced;

(b)         suitable roster arrangements being made;

(c)          proper supervision being provided;

(d)         adequate breaks being provided; and

(e)          an adequate trial or review process being implemented.

14.                 Breaks

14.1               Where practicable, an employee will not be required to work for more than 5 hours without a break for a meal, except as provided for in clause 14.4.

14.2               The meal break will be for a period of not less than 30 minutes and not more than 60 minutes and will be unpaid.

14.3               An employee directed by the employer to work in excess of 5 hours without a meal break (or such period as extended in accordance with clause 14.4) must be:

(a)          paid at the rate of 150% of the ordinary hourly rate for the meal period; and

(b)         permitted to have the employee’s usual meal period as soon as possible after the prescribed meal period, without deduction from the employee’s wage.

14.4               Flexibility in relation to meal breaks

(a)          The following forms of flexibility may be implemented in respect of all employees in a workplace or section(s) thereof, subject to agreement between the employer and the majority of the employees concerned in the workplace or relevant section(s). Agreement in this respect may also be reached between the employer and an individual employee:

(i)            employees may work in excess of 5 hours but not more than 6 hours without a meal break;

(ii)          meal breaks may be for a period of less than 30 minutes, but not less than 20 minutes.

(b)         Where an agreement is reached by the majority of employees, it will apply to all the employees in the workplace or section/s to which the agreement applies. This does not in any way restrict the application of an individual agreement.

14.5               Clause 14 will not operate outside an employee’s ordinary working hours. Rest breaks during overtime are prescribed in clause 20Overtime.

Part 4—Wages and Allowances

15.                 Minimum rates

[Varied by PR729296, PR733940, PR740721, PR762150]

15.1               An employer must pay adult employees the following minimum rates for ordinary hours worked by the employee:

(a)          Customer Contact Stream

[15.1(a) varied by PR729296, PR740721, PR762150 ppc 01Jul23]

Employee classification

Minimum weekly rate

(full-time employees)

Minimum hourly rate

 

$

$

Customer Contact Trainee

914.90

24.08

Customer Contact Officer Level 1

945.00

24.87

Customer Contact Officer Level 2

995.00

26.18

Principal Customer Contact Specialist

1048.40

27.59

Customer Contact Team Leader

1085.60

28.57

Principal Customer Contact Leader

1164.10

30.63

(b)         Clerical and Administrative Stream

[15.1(b) varied by PR729296, PR740721, PR762150 ppc 01Jul23]

Employee classification

Minimum weekly rate

(full-time employees)

Minimum hourly rate

 

$

$

Clerical and Administration Level 1

914.90

24.08

Clerical and Administration Level 2

945.00

24.87

Clerical and Administration Level 3

995.00

26.18

Clerical and Administration Level 4

1085.60

28.57

Clerical and Administration Level 5

1164.10

30.63

(c)          Technical Stream

[15.1(c) varied by PR729296, PR740721, PR762150 ppc 01Jul23]

Employee classification

Minimum weekly rate

(full-time employees)

Minimum hourly rate

 

$

$

Telecommunications Trainee

914.90

24.08

Telecommunications Technical Employee

995.00

26.18

Telecommunications Technician

1056.40

27.80

Advanced Telecommunications Technician

1085.60

28.57

Principal Telecommunications Technician

1164.10

30.63

Telecommunications Associate

1257.90

33.10

NOTE: See Schedule B—Summary of Hourly Rates of Pay for a summary of hourly rates of pay, including overtime and penalty rates.

15.2               Junior employee rates

Junior employees will be entitled to the percentage of the applicable adult weekly rate (or in the case of part-time or casual employees, the hourly rate) for their classification as follows:

Age

Percentage of adult rate

 

%

15 years

50

16 years

60

17 years

70

18 years and over

100

15.3               Apprentices

(a)          The terms of this award will apply to apprentices except where it is otherwise stated.

(b)         Apprentices may be engaged in trades or occupations provided for in this award where recognised by a state or territory training authority.

(c)          In any state in which a statute or regulation relating to apprentices is in force, that statute or regulation will operate provided that such provisions are not inconsistent with this award, in which case the provisions of this award will apply.

(d)         In order to undertake trade training in accordance with clause 15.3 a person must be a party to a contract of apprenticeship or a training agreement in accordance with the requirements of the relevant state or territory training authority or state or territory legislation. The employer will provide and/or provide access to, training consistent with the contract or training agreement without loss of pay.

(e)          An apprenticeship may be cancelled or suspended only in accordance with the requirements of the contract of apprenticeship or training agreement, the requirements of state or territory legislation and the requirements of the relevant state or territory training authority.

(f)           The probationary period of an apprentice will be as set out in the training agreement or contract of apprenticeship consistent with the requirements of the relevant state or territory training authority and with state or territory legislation but will not exceed 3 months.

(g)          Apprentices attending technical colleges, schools, registered training organisations or TAFE and presenting reports of satisfactory conduct will be reimbursed all fees paid by them.

(h)         Except as provided in clause 15.3 or where otherwise stated, all conditions of employment specified in the award will apply to apprentices. Redundancy provisions will not apply to apprentices. The ordinary hours of employment of apprentices will not in each enterprise exceed those of the relevant tradesperson.

(i)            No apprentices under the age of 18 years will be required to work overtime or shiftwork unless they so desire.

(j)           No apprentice will, except in an emergency, work or be required to work overtime or shiftwork at times which would prevent their attendance in training consistent with the contract or training agreement.

(k)         Subject to clause 15.3(l), the period of apprenticeship will be 4 years, except where the period is varied with the approval of the relevant state or territory training authority.

(l)            Apprentices are required to serve an additional day for each day of absence during each year of their apprenticeship, except in respect of absences due to annual leave or long service leave. The following year of their apprenticeship does not commence until the additional days have been worked. However, any time that has been worked by the apprentice in excess of their ordinary hours will be credited to the apprentice when calculating the amount of additional time that needs to be worked in the relevant year.

(m)       Apprentice minimum rates

(i)            Apprentices who commenced their apprenticeship before 1 January 2014 will be entitled to the percentage of the applicable adult weekly wage (or in the case of part-time or casual employees, the hourly rate) for their classification as set out in the table below:

Year of apprenticeship

Junior apprentice
% of applicable adult rate

Adult apprentice
% of applicable adult rate

1st year

42

42

2nd year

55

55

3rd year

75

75

4th year

88

88

(ii)          Apprentices who commenced their apprenticeship on or after 1 January 2014 will be entitled to the percentage of the applicable adult weekly wage in clause 15.1(c) (or in the case of part-time and casual employees, the hourly rate) for the classification of “Telecommunications Technician” as set out in the tables below:

Year of apprenticeship

Junior apprentice

Adult apprentice

 

Not completed year 12

Completed year 12

 

 

% of adult Telecommunications Technician rate

1st year

50

55

80

2nd year

60

65

Telecommunications Trainee rate

3rd year

75

75

Telecommunications Trainee rate

4th year

88

88

88

[15.3(n) varied by PR733940 from 27Sep21]

(n)         Notwithstanding clause 15.3(m) above, where a person has been employed by an employer under this award immediately prior to commencing their adult apprenticeship with that employer, for at least 6 months as a full-time employee, or 12 months as a part-time or regular casual employee, that person must not suffer a reduction in their minimum wage by virtue of commencing their adult apprenticeship. For the purpose only of fixing a minimum wage, the adult apprentice must continue to receive the minimum wage that applies to the classification specified in clause 15.1 in which the adult apprentice was engaged immediately prior to commencing their adult apprenticeship.

(o)          Time spent by an apprentice, other than an apprentice undertaking a school‑based apprenticeship, in attending any training and/or assessment specified in, or associated with, the training contract is to be regarded as time worked for the employer for the purposes of calculating the apprentice’s wages and determining the apprentice’s employment conditions. Clause 15.3(o) is subject to the provisions of Schedule D—School-based Apprentices.

(p)         Excess travel costs for block release training

(i)            Where an apprentice is required to attend block release training for training identified in or associated with their training contract, and such training requires an overnight stay, the employer must pay for the excess reasonable travel costs incurred by the apprentice in the course of travelling to and from such training. Provided that clause 15.3(p) will not apply where the apprentice could attend an alternative Registered Training Organisation (RTO) and the use of the more distant RTO is not agreed between the employer and the apprentice.

(ii)          For the purposes of clause 15.3(p) excess reasonable travel costs include the total cost of reasonable transportation (including transportation of tools where required), accommodation costs incurred while travelling (where necessary) and reasonable expenses incurred while travelling, including meals, which exceed those incurred in travelling to and from work. For the purposes of clause 15.3(p) excess travel costs do not include payment for travelling time or expenses incurred while not travelling to and from block release training.

(iii)        The amount payable by an employer under clause 15.3(p) may be reduced by an amount the apprentice is eligible to receive for travel costs to attend block release training under a Government apprentice assistance scheme. This will only apply if an apprentice has either received such assistance or their employer has advised them in writing of the availability of such assistance.

15.4               School-based apprentices

For school-based apprentices, see Schedule D—School-based Apprentices.

15.5               Supported wage system

For employees who because of the effects of a disability are eligible for a supported wage, see Schedule E—Supported Wage System.

15.6               National Training Wage

(a)          Schedule E to the Miscellaneous Award 2020 sets out minimum wage rates and conditions for employees undertaking traineeships.

[15.6(b) varied by PR729296, PR740721, PR762150 ppc 01Jul23]

(b)         This award incorporates the terms of Schedule E to the Miscellaneous Award 2020 as at 1 July 2023. Provided that any reference to “this award” in Schedule E to the Miscellaneous Award 2020 is to be read as referring to the Telecommunications Services Award 2020 and not the Miscellaneous Award 2020.

16.                 Payment of wages

NOTE: Regulations 3.33(3) and 3.46(1)(g) of Fair Work Regulations 2009 set out the requirements for pay records and the content of payslips including the requirement to separately identify any allowance paid.

16.1               Period of payment

At the election of the employer, wages may be paid weekly or fortnightly.

16.2               Flexibility in relation to pay periods

(a) An employer may pay wages 4 weekly or monthly subject to agreement between the employer and the majority of the employees concerned in the workplace or relevant section(s).

(b)         Where an agreement is reached by the majority of employees it will apply to all the employees in the workplace or section/s to which the agreement applies.

16.3               Wages must be paid by electronic funds transfer, except where, by mutual agreement between the employee and employer, they may be paid by cash or by cheque.

16.4               Notwithstanding anything in clause 16, if there is an existing practice in place as at 31 December 2009, then an employer is permitted to continue with this practice.

16.5               Payment on termination of employment

(a)          The employer must pay an employee no later than 7 days after the day on which the employee’s employment terminates:

(i)            the employee’s wages under this award for any complete or incomplete pay period up to the end of the day of termination; and

(ii)          all other amounts that are due to the employee under this award and the NES.

(b)         The requirement to pay wages and other amounts under clause 16.5(a) is subject to further order of the Commission and the employer making deductions authorised by this award or the Act.

NOTE 1: Section 117(2) of the Act provides that an employer must not terminate an employee’s employment unless the employer has given the employee the required minimum period of notice or “has paid” to the employee payment instead of giving notice.

NOTE 2: Clause 16.5(b) allows the Commission to make an order delaying the requirement to make a payment under clause 16.5. For example, the Commission could make an order delaying the requirement to pay redundancy pay if an employer makes an application under section 120 of the Act for the Commission to reduce the amount of redundancy pay an employee is entitled to under the NES.

NOTE 3: State and Territory long service leave laws or long service leave entitlements under section 113 of the Act, may require an employer to pay an employee for accrued long service leave on the day on which the employee’s employment terminates or shortly after.

17.                 Annualised wage arrangements

17.1               The award provisions in clause 17 apply to persons in the following classifications:

(a)          Principal Customer Contact Leader;

(b)         Telecommunications Associate; or

(c)          Clerical and Administration Level 5.

17.2               Annualised wage instead of award provisions

(a)          An employer may pay a full-time employee an annualised wage in satisfaction, subject to clause 17.2(c), of any or all of the following provisions of the award:

(i)            clause 13—Ordinary hours of work and rostering;

(ii)          clause 14—Breaks;

(iii)        clause 15—Minimum rates;

(iv)        clause 18—Allowances;

(v)          clause 20—Overtime;

(vi)        clause 21—Penalty rates;

(vii)      clause 22.3(b)—Annual leave loading; and

(viii)    clause 27.3—Payment for time worked on a public holiday.

(b)         Where an annualised wage is paid the employer must advise the employee in writing, and keep a record of:

(i)            the annualised wage that is payable;

(ii)          which of the provisions of this award will be satisfied by payment of the annualised wage;

(iii)        the method by which the annualised wage has been calculated, including specification of each separate component of the annualised wage and any overtime or penalty assumptions used in the calculation; and

(iv)        the outer limit number of ordinary hours which would attract the payment of a penalty rate under the award and the outer limit number of overtime hours which the employee may be required to work in a pay period or roster cycle without being entitled to an amount in excess of the annualised wage in accordance with clause 17.2(c).

(c)          If in a pay period or roster cycle an employee works any hours in excess of either of the outer limit amounts specified pursuant to clause 17.2(b)(iv), such hours will not be covered by the annualised wage and must separately be paid for in accordance with the applicable provisions of this award.

17.3               Annualised wage not to disadvantage employees

(a)          The annualised wage must be no less than the amount the employee would have received under this award for the work performed over the year for which the wage is paid (or if the employment ceases earlier over such lesser period as has been worked).

(b)         The employer must each 12 months from the commencement of the annualised wage arrangement or upon the termination of employment of the employee calculate the amount of remuneration that would have been payable to the employee under the provisions of this award over the relevant period and compare it to the amount of the annualised wage actually paid to the employee. Where the latter amount is less than the former amount, the employer shall pay the employee the amount of the shortfall within 14 days.

(c)          The employer must keep a record of the starting and finishing times of work, and any unpaid breaks taken, of each employee subject to an annualised wage arrangement for the purpose of undertaking the comparison required by clause 17.3(b). This record must be signed by the employee, or acknowledged as correct in writing (including by electronic means) by the employee, each pay period or roster cycle.

17.4               Base rate of pay for employees on annualised wage arrangements 

For the purposes of the NES, the base rate of pay of an employee receiving an annualised wage under this clause comprises the portion of the annualised wage equivalent to the relevant rate of pay in clause 15—Minimum rates and excludes any incentive-based payments, bonuses, loadings, monetary allowances, overtime and penalties.

18.                 Allowances

[Varied by PR729296, PR729484, PR740721, PR740889, PR762150, PR762313]

NOTE: Regulations 3.33(3) and 3.46(1)(g) of Fair Work Regulations 2009 set out the requirements for pay records and the content of payslips including the requirement to separately identify any allowance paid.

18.1               Employers must pay to an employee the allowances the employee is entitled to under clause 18.

NOTE: See Schedule C—Summary of Monetary allowances for a summary of monetary allowances and method of adjustment.

18.2               Wage-related allowances—all streams

(a)          First aid allowance

[18.2(a) varied by PR729296, PR740721, PR762150 ppc 01Jul23]

An employee who has been trained to provide first aid and who is the current holder of appropriate first aid qualifications such as a certificate from the St John Ambulance or similar body must be paid an allowance of $19.90 per week if appointed by their employer to perform first aid duty.

18.3               Wage-related allowances—technical stream

The allowances in clause 18.3 apply only to employees in classifications set out in clause A.4—Technical stream classifications.

(a)          All-purpose allowances

(i)            Allowances paid for all purposes are included in the rate of pay of an employee who is entitled to the allowance, when calculating any penalties or loadings or payment while they are on annual leave.

(ii)          The Team leader/leading hand allowance (clause 18.3(b)) is paid for all purposes under this award.

(b)         Team leader/leading hand allowance

[18.3(b) varied by PR729296, PR740721, PR762150 ppc 01Jul23]

A team leader/leading hand in the Technical Stream who is in charge of 3 or more people will receive the relevant amount as set out below:

In charge of

$ per week

3–10 employees

43.68

11–20 employees

65.07

more than 20 employees

83.68

18.4               Expense-related allowances—all streams

(a)          Vehicle allowance

[18.4(a) varied by PR729484, PR740889, PR762313 ppc 01Jul23]

An allowance of $0.95 per kilometre will be paid to an employee who is required on a casual basis to use the employee’s motor vehicle to carry out the employer’s business.

(b)         Telephone allowance

(i)            Where an employee does not have a telephone, modem or broadband connection and, at the written request of the employer, the employee is required to have such equipment, the employer must reimburse the cost of purchase, installation and rental.

(ii)          Where an employee makes telephone calls in connection with the business on their private telephone at the direction of the employer, the employer must reimburse the cost of such calls. Provided that the employer may request details of all such calls claimed by the employee.

(c)          Meal allowance

[18.4(c)(i) varied by PR729484, PR740889, PR762313 ppc 01Jul23]

(i)            A meal allowance of $16.53 per occasion will be paid to an employee that is entitled to a rest break in accordance with clause 20.4, except in the circumstances set out in clause 18.4(c)(ii).

(ii)          An employee is not entitled to a meal allowance if the employee:

·   is a day worker and was notified no later than the previous day that they would be required to work overtime;

·   is a shiftworker and was notified no later than the previous day or previous rostered shift that they would be required to work such overtime; or

·   lives in the same locality as the enterprise and could reasonably return home for meals.

(iii)        If the employee has provided a meal or meals on the basis that they have been given notice to work overtime and the employee is not required to work overtime or is required to do less than the amount advised, they will be paid the prescribed meal allowance for the meal or meals.

(d)         Distant work/travelling time payment

(i)            All reasonable out-of-pocket expenses incurred in connection with the employer’s business authorised by the employer and properly paid by the employee will be reimbursed by the employer.

(ii)          Except as provided elsewhere in this award, an employee directed by the employer to travel in the employee’s own time to transact company business will be paid travelling time and all expenses incurred while travelling in accordance with clause 18.4(e). Further, an employee sent by their employer from their usual locality to another and required to remain away from their usual residence will be paid expenses while so absent from their usual locality.

(iii)        An employee is not entitled to be paid for travelling in the employee’s accustomed workplace or territory. In circumstances where an employee is required to work away from the accustomed workplace or territory and travels in the employee’s own time to reach such place, the employee will be entitled to be paid for the time reasonably spent in travelling to such place in excess of that which would be spent travelling from home to the accustomed workplace or boundary of the accustomed territory.

(e)          Payment for travelling

(i)            The amount of pay for an employee travelling outside of ordinary hours will be their ordinary rate of pay.

(ii)          The travelling time to be paid will be a maximum of 12 hours out of every 24 hours, or where a sleeping berth is provided by the employer for all night travel, a maximum of 8 hours out of every 24.

(f)           Expenses

Expenses for the purposes of clause 18.4(d) means:

(i)            All fares reasonably incurred at the following standard:

·   Rail: first class (including the provision of a sleeping berth where available for all night travel);

·   Air: economy class for all journeys.

[18.4(f)(ii) varied by PR729484, PR740889, PR762313 ppc 01Jul23]

(ii)          Reasonable expenses incurred while travelling including $16.11 for each meal taken (except where the cost of the meal is included in the fare).

(iii)        Reimbursement of the cost incurred for accommodation of at least reasonable hotel/motel standard.

(g)          Relocation expenses

(i)            Where an employee is transferred to another location or another state, the cost of removal expenses reasonably incurred must be paid for by the employer. An employee who transfers at their own request may be required to pay their own expenses.

(ii)          Where such employee is directed by the employer to another locality for employment which can be reasonably regarded as permanent and involving a change in residence and where the employee is in the process of buying a place of residence in that new location the employee will be provided with suitable accommodation for a period not exceeding 6 weeks.

(iii)        Where the employee can show to the satisfaction of the employer that the employee has taken all reasonable steps to obtain a place of residence of a similar nature and standard to that which the employee previously enjoyed without success, then the abovementioned period may be extended to a period not exceeding 3 months.

(iv)        Where an employee is not in the process of buying a place of residence, the employer must provide suitable accommodation for up to 4 weeks.

(v)          The provisions of clauses 18.4(g)(i) to 18.4(g)(iv) will cease to apply immediately after the employee assumes a new place of residence or when the purchase has been completed, whichever is sooner.

(vi)        For the purposes of clause 18.4(g), accommodation will be limited to the provision of suitable housing.

18.5               Expense-related allowances—technical stream

(a)          The allowances in clause 18.5 apply only to employees in classifications set out in clause A.4—Technical stream classifications.

(b)         Tool allowance—Technicians and apprentices

[18.5(b)(i) varied by PR729484, PR740889, PR762313 ppc 01Jul23]

(i)            Telecommunications Technicians, Advanced Telecommunications Technicians and Principal Telecommunications Technicians will be paid an allowance of $17.73 per week for supplying and maintaining tools ordinarily required in the performance of their work.

(ii)          Where the employer provides all of the tools required by those employees in the performance of their work, the tool allowance will not be payable.

(iii)        This allowance will apply to apprentices on the same percentage basis as set out in clause 15.3(m).

(iv)        An employer will provide for the use of tradespersons or apprentices all necessary power tools, special purpose tools and precision measuring instruments.

(v)          Employees will replace or pay for any tools supplied by their employer which are lost as a result of negligence on the part of the employee.

19.                 Superannuation

[Varied by PR771308]

19.1               Superannuation legislation

[19.1 substituted by PR771308 ppc 09Apr24]

(a)          The NES and Superannuation legislation, including the Superannuation Guarantee (Administration) Act 1992 (Cth), the Superannuation Guarantee Charge Act 1992 (Cth), the Superannuation Industry (Supervision) Act 1993 (Cth) and the Superannuation (Resolution of Complaints) Act 1993 (Cth), deal with the superannuation rights and obligations of employers and employees.

(b)         The rights and obligations in clause 19 supplement those in superannuation legislation and the NES.

NOTE: Under superannuation legislation:

(a) Individual employees generally have the opportunity to choose their own superannuation fund.

(b) If a new employee does not choose a superannuation fund, the employer must ask the Australian Taxation Office (ATO) whether the employee is an existing member of a stapled superannuation fund and, if stapled fund details are provided by the ATO, make contributions to the stapled fund.

(c) If an employee does not choose a superannuation fund and does not have a stapled fund, the choice of superannuation fund requirements will be satisfied by contributions made to a superannuation fund nominated in the award covering the employee, provided the fund is able to accept contributions for the benefit of the employee.

(d) A fund may not be able to accept contributions for the benefit of an employee if the employee would be a new member of the fund’s MySuper product and the MySuper product is closed to new members because it has failed the performance tests of Australian Prudential Regulation Authority (APRA) for 2 consecutive years.

19.2               Employer contributions

An employer must make such superannuation contributions to a superannuation fund for the benefit of an employee as will avoid the employer being required to pay the superannuation guarantee charge under superannuation legislation with respect to that employee.

19.3               Voluntary employee contributions

(a)          Subject to the governing rules of the relevant superannuation fund, an employee may, in writing, authorise their employer to pay on behalf of the employee a specified amount from the post-taxation wages of the employee into the same superannuation fund as the employer makes the superannuation contributions provided for in clause 19.2.

(b)         An employee may adjust the amount the employee has authorised their employer to pay from the wages of the employee from the first of the month following the giving of three months’ written notice to their employer.

(c)          The employer must pay the amount authorised under clauses 19.3(a) or 19.3(b) no later than 28 days after the end of the month.

19.4               Superannuation fund

[19.4 varied by PR771308 ppc 09Apr24]

Unless, to comply with superannuation legislation, the employer is required to make the superannuation contributions provided for in clause 19.2 to another superannuation fund, the employer must make the superannuation contributions provided for in clause 19.2 and pay any amount authorised under clauses 19.3(a) or 19.3(b) to one of the following superannuation funds or its successor, provided that, in respect of new employees, the fund is able to accept new beneficiaries:

(a)          AustralianSuper;

(b)         LUCRF;

(c)          Tasplan;

(d)         Sunsuper;

(e)          any superannuation fund to which the employer was making superannuation contributions for the benefit of its employees before 12 September 2008, provided the superannuation fund is an eligible choice fund and is a fund that offers a MySuper product or is an exempt public sector superannuation scheme; or

(f)           a superannuation fund or scheme which the employee is a defined benefit member of.

19.5               Absence from work

Subject to the governing rules of the relevant superannuation fund, the employer must also make the superannuation contributions provided for in clause 19.2 and pay the amount authorised under clauses 19.3(a) or 19.3(b):

(a)          Paid leave—while the employee is on any paid leave.

(b)         Work related injury or illness—for the period of absence from work (subject to a maximum of 52 weeks in total) of the employee due to work related injury or work related illness provided that:

(i)            the employee is receiving workers compensation payments or is receiving regular payments directly from the employer in accordance with statutory requirements; and

(ii)          the employee remains employed by the employer.

Part 5—Overtime and Penalty Rates

20.                 Overtime

[Varied by PR723984, PR763238]

20.1               Definition of overtime

(a)          For full-time and casual employees overtime is any time worked in excess of the ordinary hours.

(b)         Part-time employees are entitled to payment for overtime in accordance with clause 10.2.

20.2               Overtime rates

[20.2(a) varied by PR723984 ppc 20Nov20]

(a)          Where a full-time or part-time employee works overtime the employer must pay the employee overtime rates as follows:

(i)            First 3 hours—150% of the ordinary hourly rate; and

(ii)          After 3 hours—200% of the ordinary hourly rate.

[New 20.2(b) inserted by PR723984 ppc 20Nov20]

(b)         Where a casual employee works overtime, the employer must pay the employee overtime rates as follows:

(i)            First 3 hours—187.5% of the ordinary hourly rate; and

(ii)          After 3 hours—250% of the ordinary hourly rate.

NOTE: The overtime rates for casual employees have been calculated by adding the casual loading prescribed by clause 11.1(b) to the ordinary hourly rate before applying the overtime rates for full-time and part-time employees prescribed by clause 20.2(a).

[20.2(b) renumbered as 20.2(c) by PR723984 ppc 20Nov20]

(c)          In computing overtime, each day’s work will stand alone.

[20.2(c) renumbered as 20.2(d) by PR723984 ppc 20Nov20]

(d)         Employees who are late starting or are absent for part of their ordinary hours on unpaid leave will complete their ordinary hours for that day prior to the entitlement to overtime.

20.3               Minimum payment on weekends

(a)          An employee required to work overtime on a Saturday or Sunday will be paid for a minimum of 3 hours at the appropriate rate except where the overtime is worked prior to or at the conclusion of ordinary hours of work.

(b)         In such circumstances, the employee will receive payment at the rate prescribed in clause 20.2 for the actual time worked.

20.4               Rest break during overtime

An employee working overtime will be allowed a rest break of 20 minutes without deduction of pay after each 4 hours of overtime if the employee continues to work after such rest break.

20.5               Rest period after working overtime

(a)          Length of the rest period

When overtime work is necessary it will be arranged where reasonably practicable for employees to have at least 10 consecutive hours off duty between the work of successive days.

(b)         Where the employee does not get a 10 hour rest

(i)            The following conditions apply to an employee (other than a casual or part‑time employee) who works so much overtime that the employee will not have had at least 10 consecutive hours off duty between the end of the employee’s ordinary hours of work on one day and the start of the employee’s ordinary hours of work on the next day:

·   the employee must be released from duty after that overtime is finished until the employee has had 10 consecutive hours off duty, and

·   there will be no loss of pay for ordinary hours of work time which occur during this absence.

(ii)          The following conditions apply to an employee who, on the instructions of the employer, resumes or continues work without having had 10 consecutive hours off duty in accordance with clause 20.5(b)(i):

·   the employee must be paid 150% of the ordinary hourly rate for the first 3 hours and 200% of the ordinary hourly rate thereafter until released from duty;

·   the employee is then entitled to be absent for 10 consecutive hours; and

·   there will be no loss of pay for ordinary hours of work time which occur during this absence.

(c)          The provisions of clause 20.5 will not apply to call backs or in circumstances where an employee provides service or support over the telephone or via remote access arrangements where the time worked is less than 3 hours during the call back or each call back. Provided that where the total number of hours worked on more than one call back is 4 hours or more then the provisions of clause 20.5(b) will apply.

20.6               Time off instead of payment for overtime

(a)          An employee and employer may agree in writing to the employee taking time off instead of being paid for a particular amount of overtime that has been worked by the employee.

(b)         Any amount of overtime that has been worked by an employee in a particular pay period and that is to be taken as time off instead of the employee being paid for it must be the subject of a separate agreement under clause 20.6.

(c)          An agreement must state each of the following:

(i)            the number of overtime hours to which it applies and when those hours were worked;

(ii)          that the employer and employee agree that the employee may take time off instead of being paid for the overtime;

(iii)        that, if the employee requests at any time, the employer must pay the employee, for overtime covered by the agreement but not taken as time off, at the overtime rate applicable to the overtime when worked;

(iv)        that any payment mentioned in clause 20.6(c)(iii) must be made in the next pay period following the request.

NOTE: An example of the type of agreement required by clause 20.6 is set out at Schedule F—Agreement for Time Off Instead of Payment for Overtime. There is no requirement to use the form of agreement set out at Schedule F—Agreement for Time Off Instead of Payment for Overtime. An agreement under clause 20.6 can also be made by an exchange of emails between the employee and employer, or by other electronic means.

(d)         The period of time off that an employee is entitled to take is the same as the number of overtime hours worked.

EXAMPLE: By making an agreement under clause 20.6 an employee who worked 2 overtime hours is entitled to 2 hours’ time off.

(e)          Time off must be taken:

(i)            within the period of 6 months after the overtime is worked; and

(ii)          at a time or times within that period of 6 months agreed by the employee and employer.

(f)           If the employee requests at any time, to be paid for overtime covered by an agreement under clause 20.6 but not taken as time off, the employer must pay the employee for the overtime, in the next pay period following the request, at the overtime rate applicable to the overtime when worked.

(g)          If time off for overtime that has been worked is not taken within the period of 6 months mentioned in clause 20.6(e), the employer must pay the employee for the overtime, in the next pay period following those 6 months, at the overtime rate applicable to the overtime when worked.

(h)         The employer must keep a copy of any agreement under clause 20.6 as an employee record.

(i)            An employer must not exert undue influence or undue pressure on an employee in relation to a decision by the employee to make, or not make, an agreement to take time off instead of payment for overtime.

(j)           An employee may, under section 65 of the Act, request to take time off, at a time or times specified in the request or to be subsequently agreed by the employer and the employee, instead of being paid for overtime worked by the employee. If the employer agrees to the request then clause 20.6 will apply, including the requirement for separate written agreements under clause 20.6(b) for overtime that has been worked.

[Note varied by PR763238 ppc 01Aug23]

NOTE: If an employee makes a request under section 65 of the Act for a change in working arrangements, the employer may only refuse that request on reasonable business grounds (see section 65A(3) of the Act).

(k)         If, on the termination of the employee’s employment, time off for overtime worked by the employee to which clause 20.6 applies has not been taken, the employer must pay the employee for the overtime at the overtime rate applicable to the overtime when worked.

NOTE: Under section 345(1) of the Act, a person must not knowingly or recklessly make a false or misleading representation about the workplace rights of another person under clause 20.6.

20.7               Call back

(a)          An employee recalled to work overtime after leaving work will be paid a minimum of 3 hours at the appropriate overtime rate for each time recalled, except where the overtime is continuous (subject to a meal break) with the commencement or completion of ordinary hours.

(b)         An employee will not be required to work the full 3 hours if the job(s) they are recalled to perform are completed within a shorter period.

(c)          Notwithstanding the above, where an employee has completed the call back and left work and is recalled within the 3 hour minimum period for that call back, the balance of the 3 hours’ minimum period for that call back will be cancelled and the employee will only be paid up to the commencement of the next call back. The employee will then be entitled to be paid for a minimum of 3 hours for the next call back.

(d)         The provisions of clause 20.7 will not apply in circumstances where an employee provides service or support over the telephone or via remote access arrangements.

(e)          Overtime worked in circumstances specified in clause 20.7 will not be regarded as overtime for the purposes of clause 20.5 where the time worked is less than 3 hours during the call back or each call back. Provided that where the total number of hours worked on more than one call back is 4 hours or more then the provisions of clause 20.5(b) will apply.

20.8               Remote service/support—Technical stream

(a)          The provisions of clause 20.8 will only apply to classifications in the Technical Stream.

(b)         An employee required to work overtime providing service or support over the telephone or via remote access arrangements will be paid for each occasion that such work is carried out:

(i)            for a minimum of half an hour at the appropriate overtime rate where such work commences between 5.00 am and 10.00 pm;

(ii)          for a minimum of one hour at the appropriate overtime rate where such work commences after 10.00 pm and up to midnight; or

(iii)        for a minimum of one and a half hours at the appropriate overtime rate where such work commences after midnight and before 5.00 am;

except where the overtime is continuous (subject to a meal break) with the commencement or completion of ordinary hours.

(c)          An employee will not be required to work the full half an hour or one hour or one and a half hours, as the case may be, if the work which the employer requires to be performed is completed within a shorter period.

(d)         Notwithstanding the above, where an employee has completed the job and finished work and is required to perform further work within the minimum period specified in clause 20.8(b) for that job, the balance of the minimum period for that job will be cancelled and the employee will only be paid up to the commencement of the next work period. The employee will then be entitled to be paid for a minimum of half hour, one hour or one and a half hours, as the case may be, for the next work period.

(e)          Overtime worked in circumstances specified in clause 20.8(b) will not be regarded as overtime for the purposes of clause 20.5 where the time worked is less than 3 hours during the work period or each work period. Provided that where the total number of hours worked on more than one work period is 4 hours or more then the provisions of clause 20.5(b) will apply.

(f)           Overtime worked in circumstances specified in clause 20.8(b) will not be regarded as overtime for the purposes of clause 20.6(a).

20.9               Stand-by

(a)          An employee who is required to remain in readiness for a return to work outside their normal working hours will be paid an allowance of 20% of the ordinary hourly rate for their classification for each hour they are required to stand by.

(b)         While receiving the appropriate overtime rate, the stand-by allowance will not be paid.

20.10           Rates not cumulative

The rates prescribed in clause 20 are in substitution for and not cumulative upon the penalties prescribed in clause 21—Penalty rates and clause 27—Public holidays.

21.                 Penalty rates

21.1               Definitions

Subject to clause 13.6(b):

(a)          Afternoon shift means any shift finishing after 7.00 pm and at or before midnight.

(b)         Night shift means any shift finishing after midnight and at or before 9.00 am.

21.2               Shiftwork penalty rates

(a)          Employees on an afternoon shift are entitled to 115% of the ordinary hourly rate.

(b)         Except as provided for in clause 21.2(c), employees on a night shift are entitled to 115% of the ordinary hourly rate.

(c)          An employee who:

(i)            during a period of engagement on shift, works night shift only; or

(ii)          remains on night shift for a longer period than 4 consecutive weeks; or

(iii)        works on a night shift which does not rotate or alternate with afternoon shift or with day work so as to give the employee at least one third of the working time off night shift in each shift cycle;

is entitled to 130% of the ordinary hourly rate for time worked on such permanent night shift. This penalty is in substitution for and not cumulative upon the night shift penalty prescribed in clause 21.2(b).

21.3               Weekend penalty rate

(a)          Employees are entitled to 150% of the ordinary hourly rate for ordinary time worked:

(i)            between midnight on Friday and 7.00 am on Saturday; and

(ii)          between 1.00 pm on Saturday and midnight on Sunday.

(b)         The rate in clause 21.3(a) is in substitution for and not cumulative upon the afternoon and night shift penalties prescribed in clause 21.2.

21.4               The penalties in clause 21Penalty rates are not payable for periods of overtime or for time worked on public holidays.

Part 6—Leave and Public Holidays

22.                 Annual leave

[Varied by PR751062]

22.1               Clause 22 of the award supplements the provisions of the NES which deal with annual leave. Annual leave does not apply to casual employees.

22.2               For the purposes of the provisions of the NES which deal with annual leave, a shiftworker is an afternoon or night shiftworker who is rostered to regularly work ordinary hours of work on Sundays and Public holidays.

22.3               Payment for annual leave

(a)          Instead of the base rate of pay as referred to in section 90(1) of the Act, an employee, prior to commencing a period of annual leave, will be paid the wages they would have received in respect of the ordinary time the employee would have worked had the employee not been on leave during the relevant period. Provided that, subject to clause 22.3(c), the employee will not be entitled to any amount calculated by reference to clause 21––Penalty rates.

(b)         In addition to the payment specified in clause 22.3(a), employees must be paid an annual leave loading of 17.5%.

(c)          Where an employee would have received loadings, in accordance with clause 21—Penalty rates, had the employee not been on leave and such loadings would have entitled the employee to a greater amount than the loading of 17.5%, then the employee will be paid the greater amount instead of the 17.5% loading.

NOTE: Where an employee is receiving over-award payments such that the employee’s base rate of pay is higher than the rate specified under this award, the employee is entitled to receive the higher rate while on a period of paid annual leave (see sections 16 and 90 of the Act).

22.4               Electronic funds transfer (EFT) payment of annual leave

Despite anything else in clause 22, an employee paid by electronic funds transfer (EFT) may be paid in accordance with their usual pay cycle while on paid annual leave.

22.5               Excessive leave accruals: general provision

NOTE: Clauses 22.5 to 22.7 contain provisions, additional to the NES, about the taking of paid annual leave as a way of dealing with the accrual of excessive paid annual leave. See Part 2–2, Division 6 of the Act.

(a)          An employee has an excessive leave accrual if the employee has accrued more than 8 weeks’ paid annual leave (or 10 weeks’ paid annual leave for a shiftworker, as defined by clause 22.2).

(b)         If an employee has an excessive leave accrual, the employer or the employee may seek to confer with the other and genuinely try to reach agreement on how to reduce or eliminate the excessive leave accrual.

(c)          Clause 22.6 sets out how an employer may direct an employee who has an excessive leave accrual to take paid annual leave.

(d)         Clause 22.7 sets out how an employee who has an excessive leave accrual may require an employer to grant paid annual leave requested by the employee.

22.6               Excessive leave accruals: direction by employer that leave be taken

(a)          If an employer has genuinely tried to reach agreement with an employee under clause 22.5(b) but agreement is not reached (including because the employee refuses to confer), the employer may direct the employee in writing to take one or more periods of paid annual leave.

(b)         However, a direction by the employer under clause 22.6(a):

(i)            is of no effect if it would result at any time in the employee’s remaining accrued entitlement to paid annual leave being less than 6 weeks when any other paid annual leave arrangements (whether made under clause 22.5, 22.6 or 22.7 or otherwise agreed by the employer and employee) are taken into account; and

(ii)          must not require the employee to take any period of paid annual leave of less than one week; and

(iii)        must not require the employee to take a period of paid annual leave beginning less than 8 weeks, or more than 12 months, after the direction is given; and

(iv)        must not be inconsistent with any leave arrangement agreed by the employer and employee.

(c)          The employee must take paid annual leave in accordance with a direction under clause 22.6(a) that is in effect.

(d)         An employee to whom a direction has been given under clause 22.6(a) may request to take a period of paid annual leave as if the direction had not been given.

NOTE 1: Paid annual leave arising from a request mentioned in clause 22.6(d) may result in the direction ceasing to have effect. See clause 22.6(b)(i).

NOTE 2: Under section 88(2) of the Act, the employer must not unreasonably refuse to agree to a request by the employee to take paid annual leave.

22.7               Excessive leave accruals: request by employee for leave

(a)          If an employee has genuinely tried to reach agreement with an employer under clause 22.5(b) but agreement is not reached (including because the employer refuses to confer), the employee may give a written notice to the employer requesting to take one or more periods of paid annual leave.

(b)         However, an employee may only give a notice to the employer under clause 22.7(a) if:

(i)            the employee has had an excessive leave accrual for more than 6 months at the time of giving the notice; and

(ii)          the employee has not been given a direction under clause 22.6(a) that, when any other paid annual leave arrangements (whether made under clause 22.5, 22.6 or 22.7 or otherwise agreed by the employer and employee) are taken into account, would eliminate the employee’s excessive leave accrual.

(c)          A notice given by an employee under clause 22.7(a) must not:

(i)            if granted, result in the employee’s remaining accrued entitlement to paid annual leave being at any time less than 6 weeks when any other paid annual leave arrangements (whether made under clause 22.5, 22.6 or 22.7 or otherwise agreed by the employer and employee) are taken into account; or

(ii)          provide for the employee to take any period of paid annual leave of less than one week; or

(iii)        provide for the employee to take a period of paid annual leave beginning less than 8 weeks, or more than 12 months, after the notice is given; or

(iv)        be inconsistent with any leave arrangement agreed by the employer and employee.

(d)         An employee is not entitled to request by a notice under clause 22.7(a) more than 4 weeks’ paid annual leave (or 5 weeks’ paid annual leave for a shiftworker, as defined by clause 22.2) in any period of 12 months.

(e)          The employer must grant paid annual leave requested by a notice under clause 22.7(a).

22.8               Annual leave in advance

(a)          An employer and employee may agree in writing to the employee taking a period of paid annual leave before the employee has accrued an entitlement to the leave.

(b)         An agreement must:

(i)            state the amount of leave to be taken in advance and the date on which leave is to commence; and

(ii)          be signed by the employer and employee and, if the employee is under 18 years of age, by the employee’s parent or guardian.

NOTE: An example of the type of agreement required by clause 22.8 is set out at Schedule G—Agreement to Take Annual Leave in Advance. There is no requirement to use the form of agreement set out at Schedule G—Agreement to Take Annual Leave in Advance.

(c)          The employer must keep a copy of any agreement under clause 22.8 as an employee record.

(d)         If, on the termination of the employee’s employment, the employee has not accrued an entitlement to all of a period of paid annual leave already taken in accordance with an agreement under clause 22.8, the employer may deduct from any money due to the employee on termination an amount equal to the amount that was paid to the employee in respect of any part of the period of annual leave taken in advance to which an entitlement has not been accrued.

22.9               Direction to take annual leave during shutdown

[22.9 renamed and substituted by PR751062 ppc 01May23]

(a)          Clause 22.9 applies if an employer:

(i)            intends to shut down all or part of its operation for a particular period for the purpose of allowing annual leave to all or the majority of the employees in the enterprise or part concerned (temporary shutdown period); and

(ii)          wishes to require affected employees to take paid annual leave during that period.

(b)         The employer must give the affected employees one months’ written notice of a temporary shutdown period, or any shorter period agreed between the employer and the majority of relevant employees.

(c)          The employer must give written notice of a temporary shutdown period to any employee who is engaged after the notice is given under clause 22.9(b) and who will be affected by that period as soon as reasonably practicable after the employee is engaged.

(d)         The employer may direct the employee to take a period of paid annual leave to which the employee has accrued an entitlement during a temporary shutdown period.

(e)          A direction by the employer under clause 22.9(d):

(i)            must be in writing; and

(ii)          must be reasonable.

(f)           The employee must take paid annual leave in accordance with a direction under clause 22.9(d).

(g)          In respect of any part of a temporary shutdown period which is not the subject of a direction under clause 22.9(d), an employer and an employee may agree, in writing, for the employee to take leave without pay during that part of the temporary shutdown period.

(h)         An employee may take annual leave in advance during a temporary shutdown period in accordance with an agreement under clause 22.8.

(i)            In determining the amount of paid annual leave to which an employee has accrued an entitlement, any period of paid annual leave taken in advance by the employee, in accordance with an agreement under clause 22.8, to which an entitlement has not been accrued, is to be taken into account.

(j)           Clauses 22.5 to 22.7 do not apply to a period of annual leave that an employee is required to take during a temporary shutdown period in accordance with clause 22.9.

22.10           Cashing out of annual leave

(a)          Paid annual leave must not be cashed out except in accordance with an agreement under clause 22.10.

(b)         Each cashing out of a particular amount of paid annual leave must be the subject of a separate agreement under clause 22.10.

(c)          An employer and an employee may agree in writing to the cashing out of a particular amount of accrued paid annual leave by the employee.

(d)         An agreement under clause 22.10 must state:

(i)            the amount of leave to be cashed out and the payment to be made to the employee for it; and

(ii)          the date on which the payment is to be made.

(e)          An agreement under clause 22.10 must be signed by the employer and employee and, if the employee is under 18 years of age, by the employee’s parent or guardian.

(f)           The payment must not be less than the amount that would have been payable had the employee taken the leave at the time the payment is made.

(g)          An agreement must not result in the employee’s remaining accrued entitlement to paid annual leave being less than 4 weeks.

(h)         The maximum amount of accrued paid annual leave that may be cashed out in any period of 12 months is 2 weeks.

(i)            The employer must keep a copy of any agreement under clause 22.10 as an employee record.

NOTE 1: Under section 344 of the Act, an employer must not exert undue influence or undue pressure on an employee to make, or not make, an agreement under clause 22.10.

NOTE 2: Under section 345(1) of the Act, a person must not knowingly or recklessly make a false or misleading representation about the workplace rights of another person under clause 22.10.

NOTE 3: An example of the type of agreement required by clause 22.10 is set out at Schedule H—Agreement to Cash Out Annual Leave. There is no requirement to use the form of agreement set out at Schedule H—Agreement to Cash Out Annual Leave.

23.                 Personal/carer’s leave and compassionate leave

Personal/carer’s leave and compassionate leave are provided for in the NES.

24.                 Parental leave and related entitlements

[24 varied by PR763238 ppc 01Aug23]

Parental leave and related entitlements are provided for in the NES.

NOTE: Disputes about requests for extensions to unpaid parental leave may be dealt with under clause 30—Dispute resolution and/or under section 76B of the Act.

25.                 Community service leave

Community service leave is provided for in the NES.

26.                 Family and domestic violence leave

[26—Unpaid family and domestic violence leave renamed and substituted by PR750551 ppc 15Mar23]

Family and domestic violence leave is provided for in the NES.

NOTE 1: Information provided to employers concerning an employee’s experience of family and domestic violence is sensitive and if mishandled can have adverse consequences for the employee. Employers are subject to confidentiality requirements regarding the handling of this information under section 106C of the Act and requirements as to what can be reported on payslips pursuant to regulations 3.47 and 3.48 of the Fair Work Regulations 2009.

NOTE 2: Depending upon the circumstances, evidence that would satisfy a reasonable person of the employee’s need to take family and domestic violence leave may include a document issued by the police service, a court or family violence support service, or a statutory declaration.

27.                 Public holidays

[Varied by PR747356]

27.1               Public holiday entitlements are provided for in the NES.

27.2               Substitution of public holidays

(a)          An employer and employee may agree to substitute another day for a day that would otherwise be a public holiday under the NES.

(b)         An employer and employee may agree to substitute another part-day for a part‑day that would otherwise be a part-day public holiday under the NES.

27.3               Payment for time worked on a public holiday

(a)          Except as provided for in clause 27.3(c), an employee who is required to work on a public holiday will be paid at the following rates for a minimum of 3 hours:

(i)            day work—250% of the ordinary hourly rate; and

(ii)          afternoon and night shifts—200% of the ordinary hourly rate.

(b)         The rate in clause 27.3(a) is in substitution for and not cumulative upon the penalties set out in clause 21—Penalty rates or the overtime rates in clause 20—Overtime.

(c)          The payment required under clause 27.3(a) only applies to time which is worked on the actual public holiday day, i.e. midnight to midnight.

[27.3(d) inserted by PR747356 ppc 14Nov22]

(d)         Hours of work performed immediately before or after a part-day public holiday, that form part of one continuous shift, are counted as part of the minimum payment/engagement period in clause 27.3(a).

[27.4 deleted by PR747356 ppc 14Nov22]

Part 7—Consultation and Dispute Resolution

28.                 Consultation about major workplace change

28.1               If an employer makes a definite decision to make major changes in production, program, organisation, structure or technology that are likely to have significant effects on employees, the employer must:

(a)          give notice of the changes to all employees who may be affected by them and their representatives (if any); and

(b)         discuss with affected employees and their representatives (if any):

(i)            the introduction of the changes; and

(ii)          their likely effect on employees; and

(iii)        measures to avoid or reduce the adverse effects of the changes on employees; and

(c)          commence discussions as soon as practicable after a definite decision has been made.

28.2               For the purposes of the discussion under clause 28.1(b), the employer must give in writing to the affected employees and their representatives (if any) all relevant information about the changes including:

(a)          their nature; and

(b)         their expected effect on employees; and

(c)          any other matters likely to affect employees.

28.3               Clause 28.2 does not require an employer to disclose any confidential information if its disclosure would be contrary to the employer’s interests.

28.4               The employer must promptly consider any matters raised by the employees or their representatives about the changes in the course of the discussion under clause 28.1(b).

28.5               In clause 28 significant effects, on employees, includes any of the following:

(a)          termination of employment; or

(b)         major changes in the composition, operation or size of the employer’s workforce or in the skills required; or

(c)          loss of, or reduction in, job or promotion opportunities; or

(d)         loss of, or reduction in, job tenure; or

(e)          alteration of hours of work; or

(f)           the need for employees to be retrained or transferred to other work or locations; or

(g)          job restructuring.

28.6               Where this award makes provision for alteration of any of the matters defined at clause 28.5, such alteration is taken not to have significant effect.

29.                 Consultation about changes to rosters or hours of work

29.1               Clause 29 applies if an employer proposes to change the regular roster or ordinary hours of work of an employee, other than an employee whose working hours are irregular, sporadic or unpredictable.

29.2               The employer must consult with any employees affected by the proposed change and their representatives (if any).

29.3               For the purpose of the consultation, the employer must:

(a)          provide to the employees and representatives mentioned in clause 29.2 information about the proposed change (for example, information about the nature of the change and when it is to begin); and

(b)         invite the employees to give their views about the impact of the proposed change on them (including any impact on their family or caring responsibilities) and also invite their representative (if any) to give their views about that impact.

29.4               The employer must consider any views given under clause 29.3(b).

29.5               Clause 29 is to be read in conjunction with any other provisions of this award concerning the scheduling of work or the giving of notice.

30.                 Dispute resolution

[Varied by PR763238]

30.1               Clause 30 sets out the procedures to be followed if a dispute arises about a matter under this award or in relation to the NES.

30.2               The parties to the dispute must first try to resolve the dispute at the workplace through discussion between the employee or employees concerned and the relevant supervisor.

30.3               If the dispute is not resolved through discussion as mentioned in clause 30.2, the parties to the dispute must then try to resolve it in a timely manner at the workplace through discussion between the employee or employees concerned and more senior levels of management, as appropriate.

30.4               If the dispute is unable to be resolved at the workplace and all appropriate steps have been taken under clauses 30.2 and 30.3, a party to the dispute may refer it to the Fair Work Commission.

30.5               The parties may agree on the process to be followed by the Fair Work Commission in dealing with the dispute, including mediation, conciliation and consent arbitration.

30.6               If the dispute remains unresolved, the Fair Work Commission may use any method of dispute resolution that it is permitted by the Act to use and that it considers appropriate for resolving the dispute.

30.7               A party to the dispute may appoint a person, organisation or association to support and/or represent them in any discussion or process under clause 30.

30.8               While procedures are being followed under clause 30 in relation to a dispute:

(a)          work must continue in accordance with this award and the Act; and

(b)         an employee must not unreasonably fail to comply with any direction given by the employer about performing work, whether at the same or another workplace, that is safe and appropriate for the employee to perform.

30.9               Clause 30.8 is subject to any applicable work health and safety legislation.

[Note 1 inserted by PR763238 ppc 01Aug23]

NOTE 1: In addition to clause 30, a dispute resolution procedure for disputes regarding the NES entitlement to request flexible working arrangements is contained in section 65B of the Act.

[Note 2 inserted by PR763238 ppc 01Aug23]

NOTE 2: In addition to clause 30, a dispute resolution procedure for disputes regarding the NES entitlement to request an extension to unpaid parental leave is contained in section 76B of the Act.

31.                 Dispute resolution procedure training leave

31.1               An eligible employee representative will be entitled to, and the employer will grant, up to 5 days’ training leave with pay to attend courses which are directed at the enhancement of the operation of the dispute resolution procedure including its operation in connection with this award and with the Act, or with any relevant agreement which provides it is to be read in conjunction with this award.

31.2               An eligible employee representative must give the employer 6 weeks’ notice of the employee representative’s intention to attend such courses and the leave to be taken, or such shorter period of notice as the employer may agree to accept.

31.3               The notice to the employer will include details of the type, content and duration of the course to be attended.

31.4               The taking of such leave will be arranged having regard to the operational requirements of the employer so as to minimise any adverse effect on those requirements.

31.5               An eligible employee representative taking such leave will be paid all ordinary time earnings which normally become due and payable during the period of leave.

31.6               Leave of absence granted pursuant to clause 31 will count as service for all purposes of this award.

31.7               For the purpose of determining the entitlement of employee representatives to dispute resolution procedure training leave, an eligible employee representative is:

(a)          a shop steward, a delegate or an employee representative, duly elected or appointed by the employees in a workplace, generally or collectively, for all or part of a workplace, for the purpose of representing those employees in the dispute resolution procedure; and

(b)         within the class and number of representatives entitled from year to year to take paid dispute resolution procedure training leave according to the following quota table:

Number of employees employed by employer in enterprise or workplace

Maximum number of eligible employee representatives entitled per year

5–15

1

16–30

2

31–50

3

51–90

4

more than 90

5

31.8               Where the number of eligible employee representatives exceeds the quota at any particular time for a relevant enterprise or workplace, priority of entitlement for the relevant year will be resolved by agreement between those entitled, or if not agreed, be given to the more senior of the employee representatives otherwise eligible who seeks leave.

31.9               For purposes of applying the quota table employees employed by the employer in the enterprise or workplace are full-time, part-time and casual employees with 6 months or more service who are covered by this award and who are engaged in the enterprise or workplace to which the procedure established under clause 30Dispute resolution applies.

Part 8—Termination of Employment and Redundancy

32.                 Termination of employment

NOTE: the NES sets out requirements for notice of termination by an employer. See sections 117 and 123 of the Act.

32.1               Notice of termination by an employee

(a)          Clause 32.1 applies to all employees except those identified in sections 123(1) and 123(3) of the Act.

(b)         An employee must give the employer notice of termination in accordance with Table 1—Period of notice of at least the period specified in column 2 according to the period of continuous service of the employee specified in column 1.

Table 1—Period of notice

Column 1

Employee’s period of continuous service with the employer at the end of the day the notice is given

Column 2

Period of notice

Not more than 1 year

1 week

More than 1 year but not more than 3 years

2 weeks

More than 3 years but not more than 5 years

3 weeks

More than 5 years

4 weeks

NOTE: The notice of termination required to be given by an employee is the same as that required of an employer except that the employee does not have to give additional notice based on the age of the employee.

(c)          In clause 32.1(b) continuous service has the same meaning as in section 117 of the Act.

(d)         If an employee who is at least 18 years old does not give the period of notice required under clause 32.1(b), then the employer may deduct from wages due to the employee under this award an amount that is no more than one week’s wages for the employee.

(e)          If the employer has agreed to a shorter period of notice than that required under clause 32.1(b), then no deduction can be made under clause 32.1(d).

(f)           Any deduction made under clause 32.1(d) must not be unreasonable in the circumstances.

32.2               Job search entitlement

(a)          Where an employer has given notice of termination to an employee, the employee must be allowed time off without loss of pay of up to one day for the purpose of seeking other employment.

(b)         The time off under clause 32.2 is to be taken at times that are convenient to the employee after consultation with the employer.

33.                 Redundancy

NOTE: Redundancy pay is provided for in the NES. See sections 119 to 123 of the Act.

33.1               Transfer to lower paid duties on redundancy

(a)          Clause 33.1 applies if, because of redundancy, an employee is transferred to new duties to which a lower ordinary rate of pay applies.

(b)         The employer may:

(i)            give the employee notice of the transfer of at least the same length as the employee would be entitled to under section 117 of the Act as if it were a notice of termination given by the employer; or

(ii)          transfer the employee to the new duties without giving notice of transfer or before the expiry of a notice of transfer, provided that the employer pays the employee as set out in clause 33.1(c).

(c)          If the employer acts as mentioned in clause 33.1(b)(ii), the employee is entitled to a payment of an amount equal to the difference between the ordinary rate of pay of the employee (inclusive of all-purpose allowances, shift rates and penalty rates applicable to ordinary hours) for the hours of work the employee would have worked in the first role, and the ordinary rate of pay (also inclusive of all‑purpose allowances, shift rates and penalty rates applicable to ordinary hours) of the employee in the second role for the period for which notice was not given.

33.2               Employee leaving during redundancy notice period

(a)          An employee given notice of termination in circumstances of redundancy may terminate their employment during the minimum period of notice prescribed by section 117(3) of the Act.

(b)         The employee is entitled to receive the benefits and payments they would have received under clause 33 or under sections 119 to 123 of the Act had they remained in employment until the expiry of the notice.

(c)          However, the employee is not entitled to be paid for any part of the period of notice remaining after the employee ceased to be employed.

33.3               Job search entitlement

(a)          Where an employer has given notice of termination to an employee in circumstances of redundancy, the employee must be allowed time off without loss of pay of up to one day each week of the minimum period of notice prescribed by section 117(3) of the Act for the purpose of seeking other employment.

(b)         If an employee is allowed time off without loss of pay of more than one day under clause 33.3(a), the employee must, at the request of the employer, produce proof of attendance at an interview.

(c)          A statutory declaration is sufficient for the purpose of clause 33.3(b).

(d)         An employee who fails to produce proof when required under clause 33.3(b) is not entitled to be paid for the time off.

(e)          This entitlement applies instead of clause 32.2.


 

Schedule AClassification Structure and Definitions

A.1                Classification tables

A.1.1            Customer Contact Stream

Classification

Qualifications

Customer Contact Trainee

N/A

Customer Contact Officer Level 1

Certificate II

Customer Contact Officer Level 2

Certificate III

Principal Customer Contact Specialist

N/A

Customer Contact Team Leader

Certificate IV

Principal Customer Contact Leader

Diploma

A.1.2            Clerical and Administrative Stream

Classification

Qualifications

Clerical and Administration Employee Level 1

Certificate I

Clerical and Administration Employee Level 2

Certificate II

Clerical and Administration Employee Level 3

Certificate III

Clerical and Administration Employee Level 4

Certificate IV

Clerical and Administration Employee Level 5

Diploma

A.1.3            Technical Stream

Classification

Qualifications

Telecommunications Trainee

N/A

Telecommunications Technical Employee

Certificate II

Telecommunications Technician

Certificate III

Advanced Telecommunications Technician

Certificate IV

Principal Telecommunications Technician

Diploma

Telecommunications Associate

Advanced Diploma

A.2                Customer contact stream classifications

A.2.1            Customer Contact Trainee

(a)          A Customer Contact Trainee is engaged in a course of training and development (other than through a new apprenticeship/traineeship) to enable them to perform customer contact functions in the telecommunications industry.

(b)          An employee at this level would not normally perform customer contact functions without direct/immediate supervision.

(c)           An employee would normally graduate from the course of training as a Customer Contact Officer.

A.2.2            Customer Contact Officer Level 1

(a)          Role definition

A Customer Contact Officer Level 1 is employed to perform a prescribed range of functions involving known routines and procedures and has some accountability for the quality of outcomes. Such an employee will:

·  receive calls;

·  use common call centre telephone and computer technology;

·  enter and retrieve data;

·  work in a team; and

·  manage their own work under guidance.

Such an employee provides at least one specialised service to customers such as sales and advice for products or services, complaints or fault enquiries or data collection for surveys.

(b)          Indicative tasks

An employee at this level would normally perform the following indicative tasks:

·  follow work health & safety policy and procedures;

·  communicate in a customer contact centre;

·  work in a customer contact centre environment;

·  respond to inbound customer contact;

·  conduct outbound customer contact;

·  use basic computer technology;

·  use an enterprise information system; and

·  provide quality customer service.

An employee at this level would also normally perform some of the following indicative tasks:

·  fulfil customer needs;

·  process sales;

·  action customers’ fault reports;

·  resolve customers’ complaints;

·  process low risk credit applications;

·  process basic customer account enquiries; and

·  conduct data collection.

(c)           Qualifications

An employee who holds a Certificate II in Telecommunications (Customer Contact) or equivalent would be classified at this level when employed to perform the functions in the role definition and taking into account the indicative tasks.

A.2.3            Customer Contact Officer Level 2

(a)          Role definition

A Customer Contact Officer Level 2 is employed to perform a defined range of skilled operations, usually within a range of broader related activities involving known routines, methods and procedures, where some discretion and judgment is required in the selection of equipment, services or contingency measures and within known time constraints. Such an employee will:

·  receive calls;

·  use common call centre telephone and computer technology;

·  enter and retrieve data;

·  work in a team; and

·  manage their own work under guidance.

This employee performs a number of functions within a customer contact operation requiring a diversity of competencies including:

·  providing multiple specialised services to customers such as complex sales and service advice for a range of products or services, difficult complaint and fault inquiries and deployment of service staff;

·  using multiple technologies such as telephony, internet services and face-to-face contact; and

·  providing a limited amount of leadership to less experienced employees.

(b)          Indicative tasks

An employee at this level would normally perform the following indicative tasks:

·  follow work health & safety policy and procedures;

·  communicate in a customer contact centre;

·  work in a customer contact centre environment;

·  respond to inbound customer contact;

·  conduct outbound customer contact;

·  use basic computer technology;

·  use an enterprise information system; and

·  provide quality customer service.

An employee at this level would also normally perform some of the following indicative tasks:

·  send and retrieve information over the internet using browsers and email;

·  manage work priorities and professional development;

·  manage workplace relationships in a contact centre;

·  use multiple information systems;

·  manage customer relationships;

·  deploy customer service staff;

·  conduct a telemarketing campaign;

·  provide sales solutions to customers;

·  negotiate with customers on major faults;

·  resolve complex customer complaints;

·  process high risk credit applications; and

·  process complex accounts, service severance and defaults.

(c)           Qualifications

An employee who holds a Certificate III in Telecommunications (Customer Contact) or equivalent would be classified at this level when employed to perform the functions in the role definition and taking into account the indicative tasks.

A.2.4            Principal Customer Contact Specialist

(a)          Role definition

A Principal Customer Contact Specialist is employed to perform a broad range of skilled applications and provide leadership and guidance to others in the application and planning of the skills. Such an employee:

·  receives calls;

·  uses common call centre telephone and computer technology;

·  enters and retrieves data;

·  works in a team; and

·  manages their own work.

The employee works with a high degree of autonomy with authority to make decisions in relation to specific customer contact matters and provides leadership as a coach, mentor or senior staff member.

An employee at this level performs a number of functions within a customer contact operation requiring a diversity of competencies including:

·  providing services to customers involving a high level of product or service knowledge, often autonomously acquired;

·  using multiple technologies such as telephony, internet services and face-to-face contact; and

·  taking responsibility for the outcomes of customer contact and rectifying complex situations involving emergencies, substantial complaints and faults, disruptions or disconnection of service or customer dissatisfaction.

A.2.5            Customer Contact Team Leader

(a)          Role definition

A Customer Contact Team Leader is employed to perform a broad range of skilled applications including evaluating and analysing current practices, developing new criteria and procedures for performing current practices and providing leadership and guidance to others in the application and planning of the skills. Such an employee:

·  receives calls;

·  uses common call centre telephone and computer technology;

·  enters and retrieves data;

·  works in a team; and

·  manages their own work.

The employee works with a high degree of autonomy with authority to make decisions in relation to specific customer contact matters and provides leadership in a team leader role.

This employee performs a number of functions within a customer contact operation requiring a diversity of competencies including:

·  providing services to customers involving a high level of product or service knowledge, often autonomously acquired;

·  using multiple technologies such as telephony, internet services and face-to-face contact; and

·  taking responsibility for the outcomes of customer contact and rectifying complex situations involving emergencies, substantial complaints and faults, disruptions or disconnection of service or customer dissatisfaction.

(b)          Indicative tasks

An employee at this level would normally perform the following indicative tasks:

·  follow work health & safety policy and procedures;

·  communicate in a customer contact centre;

·  work in a customer contact centre environment;

·  respond to inbound customer contact;

·  conduct outbound customer contact;

·  use basic computer technology;

·  use an enterprise information system;

·  provide quality customer service; and

·  provide leadership in a contact centre.

An employee at this level would also normally perform some of the following indicative tasks:

·  lead operations in a contact centre;

·  monitor safety in a contact centre;

·  implement continuous improvement in a contact centre;

·  lead innovation and change in a contact centre;

·  administer customer contact telecommunications technology;

·  implement customer service strategies in a contact centre;

·  implement information systems in a contact centre;

·  acquire product or service knowledge;

·  gather, collate and record information;

·  analyse information;

·  lead teams in a contact centre; and

·  develop teams and individuals in a contact centre.

(c)           Qualifications

An employee who holds a Certificate IV in Telecommunications (Customer Contact) or equivalent would be classified at this level when employed to perform the functions in the role definition and taking into account the indicative tasks.

A.2.6            Principal Customer Contact Leader

(a)          Role definition

A Principal Customer Contact Leader is employed in the application of a significant range of fundamental principles and complex techniques across a wide and often unpredictable variety of functions in either varied or highly specific functions. Contribution to the development of a broad plan, budget or strategy is involved and accountability and responsibility for self and others in achieving the outcomes is involved.

A Telecommunications Customer Contact Leader would co-ordinate the work of a number of teams within a call centre environment, and would typically have a number of specialists/supervisors reporting to them.

(b)          Indicative tasks

The following tasks are indicative of those performed by an employee at this level:

·  manage personal work priorities and professional development;

·  provide leadership in the workplace;

·  establish effective workplace relationships;

·  facilitate work teams;

·  manage operational plan;

·  manage workplace information systems;

·  manage quality customer service;

·  ensure a safe workplace;

·  promote continuous improvement;

·  facilitate and capitalise on change and innovation; and

·  develop a workplace learning environment.

(c)           Qualifications

An employee who holds a Diploma—Front Line Management or equivalent would be classified at this level when employed to perform the functions in the role definition and taking into account the indicative tasks.

A.2.7            Interpretation—Indicative tasks

The indicative tasks set out in A.2 are aligned to the units of competency in the Information Technology and Telecommunications Industry Training Advisory Board’s endorsed customer contact competency standards in the Telecommunications Training Package (ICT2002). The indicative tasks for Principal Customer Contact Leader are aligned to the units of competency in Business Services Training Australia’s endorsed competency standards in the Business Services Training Package (BSB2001).

In the event of a dispute over the meaning of the indicative tasks the relevant standards will be used to assist interpretation.

A.3                Clerical and administration stream classifications

A.3.1            Clerical and Administration Employee Level 1

(a)          Role definition

An employee at this level:

·  works under direct supervision with regular checking of progress;

·  applies knowledge and skills to a limited range of tasks; and

·  performs work within established routines, methods and procedures that are predictable and which require the exercise of limited discretion.

(b)          Indicative tasks

The following tasks are indicative of those performed by an employee at this level:

·  prepare for work;

·  complete daily work activities;

·  apply basic communication skills;

·  plan skills development;

·  use business equipment;

·  follow workplace safety procedures;

·  operate a personal computer;

·  develop keyboard skills; and

·  follow environmental work practices.

(c)           Qualifications

An employee who holds a Certificate I in Business or equivalent would be classified at this level when employed to perform the functions in the role definition and taking into account the indicative tasks.

A.3.2            Clerical and Administration Employee Level 2

(a)          Role definition

An employee at this level:

·  works under routine supervision with intermittent checking;

·  applies knowledge and skills to a range of tasks; and

·  usually performs work within established routines, methods and procedures, which involve the exercise of some discretion and minor decision making.

(b)          Indicative tasks

The following tasks are indicative of those performed by an employee at this level:

·  work effectively in a business environment;

·  organise and complete daily work activities;

·  communicate in the workplace;

·  work effectively with others;

·  use business technology;

·  process and maintain workplace information;

·  prepare and process financial/business documents;

·  deliver a service to customers;

·  provide information to clients;

·  implement improved work practices;

·  participate in workplace safety procedures;

·  handle mail;

·  produce simple word-processed documents;

·  create and use simple spreadsheets; and

·  participate in environmental work practices.

(c)           Qualifications

An employee who holds a Certificate II in Business or equivalent would be classified at this level when employed to perform the functions in the role definition and taking into account the indicative tasks.

A.3.3            Clerical and Administration Employee Level 3

(a)          Role definition

An employee at this level:

·  works under limited supervision with checking related to overall progress;

·  may be responsible for the work of others and may be required to co-ordinate such work;

·  applies knowledge with depth in some areas and a broad range of skills; and

·  performs work within routines, methods and procedures where some discretion and judgment is required.

(b)          Indicative tasks

The following tasks are indicative of those performed by an employee at this level:

·  exercise initiative in a business environment;

·  organise personal work priorities and development;

·  contribute to effective workplace relationships;

·  contribute to personal skill development and learning;

·  organise workplace information;

·  produce business documents;

·  maintain business resources;

·  maintain financial records;

·  recommend products and services;

·  deliver and monitor a service to customers;

·  maintain workplace safety;

·  support innovation and change;

·  maintain environmental procedures;

·  produce texts from shorthand notes;

·  produce texts from notes;

·  produce texts from audio transcription;

·  design and develop text documents;

·  create and use databases;

·  create electronic presentations;

·  organise schedules;

·  process payroll;

·  process accounts payable and receivable;

·  maintain a general ledger;

·  support leadership in the workplace;

·  participate in work teams;

·  support operational plans;

·  provide workplace information and resourcing plans;

·  support continuous improvement systems and processes;

·  deliver and monitor a service to customers; and

·  support a workplace learning environment.

(c)           Qualifications

An employee who holds a Certificate III in Business or equivalent would be classified at this level when employed to perform the functions in the role definition and taking into account the indicative tasks.

A.3.4            Clerical and Administration Employee Level 4

(a)          Role definition

An employee at this level:

·  works without supervision, with general guidance on progress and outcomes sought;

·  may be responsible for the organisation of the work of others;

·  applies knowledge with depth in some areas and a broad range of skills;

·  performs a wide range of tasks, and the range and choice of actions required will usually be complex; and

·  performs work within routines, methods and procedures where discretion and judgment is required, for both self and others.

(b)          Indicative tasks

The following tasks are indicative of those performed by an employee at this level:

·  develop work priorities;

·  establish business networks;

·  develop teams and individuals;

·  analyse and present research information;

·  maintain business technology;

·  coordinate business resources;

·  report on financial activity;

·  promote products and services;

·  co-ordinate implementation of customer service strategies;

·  monitor a safe workplace;

·  promote innovation and change;

·  implement and monitor environmental policies;

·  show leadership in the workplace;

·  manage effective workplace relationships;

·  lead work teams;

·  implement operational plan;

·  implement workplace information system;

·  implement continuous improvement;

·  develop teams and individuals;

·  produce complex texts from shorthand notes;

·  produce complex business documents;

·  develop and use complex databases;

·  develop and use complex spreadsheets;

·  organise meetings;

·  organise business travel;

·  administer projects; and

·  prepare financial reports.

(c)           Qualifications

An employee who holds a Certificate IV in Business or equivalent would be classified at this level when employed to perform the functions in the role definition and taking into account the indicative tasks.

A.3.5            Clerical and Administration Employee Level 5

(a)          Role definition

An employee at this level:

·  may be responsible for the planning and management of the work of others;

·  applies knowledge with substantial depth in some areas, and a range of skills which may be varied or highly specific;

·  applies knowledge and skills independently and non-routinely; and

·  exercises considerable judgment and initiative.

(b)          Indicative tasks

The following tasks are indicative of those performed by an employee at this level:

·  manage personal work priorities and professional development;

·  provide leadership in the workplace;

·  establish effective workplace relationships;

·  facilitate work teams;

·  manage operational plan;

·  manage workplace information systems;

·  manage quality customer service;

·  ensure a safe workplace;

·  promote continuous improvement;

·  facilitate and capitalise on change and innovation;

·  develop a workplace learning environment;

·  manage the establishment and maintenance of a workgroup network;

·  manage meetings;

·  plan or review administration systems;

·  manage payroll; and

·  manage business document design and development.

(c)           Qualifications

An employee who holds a Diploma which is recognized within the Business Services Training Package or equivalent would be classified at this level when employed to perform the functions in the role definition and taking into account the indicative tasks.

A.3.6            Interpretation—Indicative tasks

The indicative tasks set out in A.3 are aligned to the units of competency in Business Services Training Australia’s endorsed competency standards in the Business Services Training Package (BSB2001). In the event of a dispute over the meaning of the indicative tasks the relevant standards will be used to assist interpretation.

A.4                Technical stream classifications

A.4.1            Telecommunications Trainee

(a)          A Telecommunications Trainee is engaged in a course of training and development (other than through a new apprenticeship/traineeship) to enable them to perform technical functions in the telecommunications industry.

(b)          An employee at this level would not normally perform technical functions without direct/immediate supervision.

(c)           An employee would normally graduate from the course of training as a Telecommunications Technical Assistant.

A.4.2            Telecommunications Technical Employee

(a)          Specialisations

·  Telecommunications Technical Employee (Cabling); and

·  Telecommunications Technical Employee (Customer Access Network).

(b)          Telecommunications Technical Employee (Cabling)

(i)            Role definition

A Telecommunications Technical Employee (Cabling) performs a prescribed range of functions involving known routines and procedures and accountability for the quality of outcomes.

An employee in this role installs telecommunications and data cabling and cabling products on customer premises in accordance with Australian Communications Authority requirements under the auspices of the industry registration regime.

(ii)          Indicative tasks

The following tasks are indicative of those performed by an employee at this level:

·   install cable support systems;

·   place and secure cable;

·   terminate metallic conductor cable;

·   install functional and protective telecommunications earthing system;

·   joint copper cable;

·   alter services to existing cable system; and

·   organise and monitor cabling to ensure compliance with regulatory and industry standards.

(iii)        Qualifications

An employee who holds a Certificate II in Telecommunications Cabling or equivalent would be classified at this level when employed to perform the functions in the role definition and taking into account the indicative tasks.

(c)           Telecommunications Technical Employee (Customer Access Network)

(i)            Role definition

A Telecommunications Technical Employee (Customer Access Network) is employed to perform a prescribed range of functions involving known routines and procedures and accountability for the quality of outcomes.

An employee at this level installs telecommunications cabling and cabling support resources and equipment in enterprise owned customer access networks in accordance with specific enterprise requirements.

(ii)          Indicative tasks

The following tasks are indicative of those performed by an employee at this level:

·   follow work health and safety policy and procedures;

·   use hand and power tools;

·   work effectively in a telecommunications technology team;

·   haul underground cable;

·   install telecommunications service to a building;

·   construct underground enclosures;

·   joint metallic cable;

·   splice optic fibre cable;

·   joint and terminate coaxial cable;

·   install an above ground equipment enclosure;

·   erect cable supports; and

·   fix aerial cable.

(iii)        Qualifications

An employee who holds a Certificate II in Telecommunications (Access Network) or equivalent would be classified at this level when employed to perform the functions in the role definition and taking into account the indicative tasks.

A.4.3            Telecommunications Technician (Cabling and Customer Premises Equipment)

(a)          Role definition

A Telecommunications Technician (Cabling and Customer Premises Equipment) performs a defined range of skilled operations, usually within a range of broader related activities involving known routines, methods and procedures, where some discretion is required in the selection of equipment, services or contingency measures and within known time constraints.

An employee in this role is involved in:

·  the installation of telecommunications and data cabling and cabling products on customer premises in accordance with Australian Communications Authority requirements under the auspices of the industry registration regime; and

·  the installation of voice and data telecommunications equipment.

This role includes assessing installation requirements, planning and performing installations, testing installed equipment and fault finding. It involves a degree of autonomy and may include some supervision of others.

(b)          Indicative tasks

The following tasks are indicative of those performed by an employee at this level:

·  install cable support systems;

·  place and secure cable;

·  terminate metallic conductor cable;

·  place, secure and terminate structured cabling twisted pair for certification;

·  place, secure and terminate optical fibre cable;

·  place, secure and terminate coaxial cable;

·  install functional and protective telecommunications earthing system;

·  alter services to existing cable system;

·  organise and monitor cabling to ensure compliance with regulatory and industry standards;

·  install Customer Premises Equipment (CPE) systems and equipment;

·  cut over new CPE systems and equipment;

·  hand over systems and equipment;

·  joint copper cable;

·  train customers;

·  recover CPE;

·  refurbish CPE; and

·  complete all administrative work associated with CPE activity.

(c)           Qualifications

An employee who holds a Certificate III in Telecommunications Cabling and Customer Premises Equipment or equivalent would be classified at this level when employed to perform the functions in the role definition and taking into account the indicative tasks.

A.4.4            Advanced Telecommunications Technician

(a)          Specialisations

·  Advanced Telecommunications Technician (Telecommunications Access Planning);

·  Advanced Telecommunications Technician (Engineering); and

·  Advanced Telecommunications Technician (Telecommunications Computer Systems).

(b)          Advanced Telecommunications Technician (Telecommunications Access Planning)

(i)            Role definition

An Advanced Telecommunications Technician (Telecommunications Access Planning) performs a broad range of skilled applications including requirements to evaluate and analyse current practices, develop new criteria and procedure for performing current practices and provision of some leadership and guidance to others in the application and planning of the skills.

This role is concerned with planning the development of the customer access network infrastructure. The role requires an in-depth understanding of the access network, the capacity to develop planned additions and rectifications to the access network, as well as the ability to monitor the implementation of those plans.

(ii)          Indicative tasks

The following tasks are indicative of those performed by an employee at this level:

·   apply knowledge of Access Network Architecture and Core Components;

·   apply knowledge of the internal and external influences upon the enterprise and the telecommunications industry;

·   plan the Access Network;

·   apply skills in risk management;

·   apply skills in scope management;

·   brief the project;

·   manage effective workplace relationships;

·   contribute to effective workplace relationships;

·   plan assessment;

·   conduct assessment;

·   review assessment;

·   train small groups;

·   deliver training sessions; and

·   review training.

(iii)        Qualifications

An employee who holds a Certificate IV in Telecommunications Access Planning or equivalent would be classified at this level when employed to perform the functions in the role definition and taking into account the indicative tasks.

(c)           Advanced Telecommunications Technician (Engineering)

(i)            Role definition

An Advanced Telecommunications Technician (Engineering) performs a broad range of skilled applications including requirements to evaluate and analyse current practices, develop new criteria and procedures for performing current practices and provision of some leadership and guidance to others in the application and planning of the skills.

An employee in this role is involved in installing telecommunications and data communications equipment.

This role includes planning and performing installations, testing installed equipment and fault finding.

(ii)          Indicative tasks

The following tasks are indicative of those performed by an employee at this level:

·   follow work health and safety policy and procedures;

·   use hand and power tools;

·   work effectively in a telecommunications technology team;

·   plan assessment;

·   conduct assessment;

·   review assessment;

·   identify requirements for customers’ telecommunications equipment;

·   prepare design drawings and specifications for a cable installation;

·   estimate and quote on customer equipment installation;

·   schedule and supply cable installation;

·   supervise cabling project;

·   organise resources;

·   undertake a civil site survey;

·   organise material supply;

·   assign a transmission path;

·   schedule resources;

·   schedule CPE installation;

·   install radio controlled CPE;

·   install PC based CPE system programs;

·   install an antenna/wave guide;

·   test cable bearers;

·   effect changes to existing CPE systems and equipment;

·   cutover CPE additions, moves and changes;

·   complete network equipment/software upgrades;

·   commission an electronic system;

·   schedule CPE maintenance;

·   undertake preventive maintenance (CPE systems and equipment);

·   perform tests and fault diagnosis on remote from the customer premises;

·   locate and rectify CPE faults on site, on first-in basis;

·   monitor, analyse and action telecommunications network alarms;

·   undertake routine maintenance of the telecommunications network;

·   undertake remote repair of network faults;

·   locate and rectify network faults on a first-in basis;

·   undertake outage management;

·   conduct radio frequency measurements;

·   conduct field tests of radio/wireless networks;

·   remotely locate and identify cable network faults;

·   locate and diagnose cable faults;

·   locate and diagnose electronic faults; and

·   repair electronic faults.

(iii)        Qualifications

An employee who holds a Certificate IV in Telecommunications Engineering or equivalent would be classified at this level when employed to perform the functions in the role definition and taking into account the indicative tasks.

(d)          Advanced Telecommunications Technician (Telecommunications Computer Systems)

(i)            Role definition

An Advanced Telecommunications Technician (Telecommunications Computer Systems) performs a broad range of skilled applications including requirements to evaluate and analyse current practices, develop new criteria and procedures for performing current practices and provision of some leadership and guidance to others in the application and planning of the skills.

An employee in this role is involved in:

·   installing telecommunications computer equipment and telecommunications computer systems; and

·   installing telecommunications data communications equipment.

This role includes planning and performing installations, testing installed equipment and fault finding.

(ii)          Indicative tasks

The following tasks are indicative of those performed by an employee at this level:

·   install PC based CPE system programs;

·   effect changes to existing CPE systems and equipment;

·   complete equipment/software upgrades;

·   locate and rectify CPE faults on site, on a first-in basis;

·   locate and rectify network faults on a first-in basis;

·   cutover CPE additions, moves and changes;

·   locate and diagnose cable faults;

·   locate and diagnose electronic faults; and

·   repair electronic faults.

(iii)        Qualifications

An employee who holds a Certificate IV in Telecommunications Computer Systems or equivalent would be classified at this level when employed to perform the functions in the role definition and taking into account the indicative tasks.

A.4.5            Principal Telecommunications Technician

(a)          Specialisations:

·  Principal Telecommunications Technician (Engineering); and

·  Principal Telecommunications Technician (Telecommunications Computer Systems).

(b)          Principal Telecommunications Technician (Engineering)

(i)            Role definition

A Principal Telecommunications Technician (Engineering) performs work in a self-directed manner and applies knowledge and skills, with substantial depth in some areas where judgment is required in planning and selecting appropriate equipment, services and techniques for self and others.

An employee in this role is involved in:

·   the installation and management of telecommunications computer equipment and telecommunications computer systems; and

·   the installation and management of data communications equipment.

This role includes assessing installation requirements, planning and performing installations, testing installed equipment and fault finding. It involves a high degree of autonomy and may include some supervision of others.

(ii)          Indicative tasks

The following tasks are indicative of those performed by an employee at this level:

·   provide high level consultancy and technical support in the CPE sector;

·   develop and deliver training associated with new and/or modified products;

·   develop and deliver technical information to all company staff;

·   develop CPE installation project plans;

·   prepare a project brief;

·   design a telecommunications project;

·   design an electronic network;

·   prepare project specifications;

·   acceptance test new systems and equipment;

·   commission telecommunications network equipment;

·   integrate new systems and equipment into the telecommunications network;

·   cutover new and/or replacement network equipment;

·   complete equipment/software upgrades;

·   locate and rectify complex CPE system and equipment faults;

·   provide expert advice and support on very complex CPE faults;

·   analyse and organise repair of complex telecommunications network faults;

·   undertake outage management;

·   conduct tests on handset enhancements and international roaming agreements;

·   develop software;

·   use Photonics devices;

·   integrate specialised Photonics devices into telecommunications systems;

·   use a virtual instrument;

·   perform Photonics laboratory techniques;

·   configure and cutover a WDM system;

·   administer a data communication (LAN or WAN) network; and

·   test and measure mobile phone performance.

(iii)        Qualifications

An employee who holds a Diploma in Telecommunications Engineering or equivalent would be classified at this level when employed to perform the functions in the role definition and taking into account the indicative tasks.

(c)           Principal Telecommunications Technician (Telecommunications Computer Systems)

(i)            Role definition

A Principal Telecommunications Technician (Telecommunications Computer Systems) performs work in a self-directed manner and applies knowledge and skills, with substantial depth in some areas where judgment is required in planning and selecting appropriate equipment, services and techniques for self and others.

An employee in this role is involved in:

·   the installation and management of telecommunications computer equipment and telecommunications computer systems; and

·   the installation and management of data communications equipment.

This role includes assessing installation requirements, planning and performing installations, testing installed equipment and fault finding. It involves a high degree of autonomy and may include some supervision of others.

(ii)          Indicative tasks

The following tasks are indicative of those performed by an employee at this level:

·   acceptance test new systems and equipment;

·   integrate new systems and equipment into the telecommunications network;

·   cutover new and/or replacement network equipment;

·   locate and rectify complex CPE system and equipment faults; and

·   develop software.

(iii)        Qualifications

An employee who holds a Diploma of Telecommunications Computer Systems or equivalent would be classified at this level when employed to perform the functions in the role definition and taking into account the indicative tasks.

A.4.6            Telecommunications Associate

(a)          Specialisations:

·  Telecommunications Associate (Engineering); and

·  Telecommunications Associate (Telecommunications Computer Systems).

(b)          Telecommunications Associate (Engineering)

(i)            Role definition

A Telecommunications Associate (Engineering) performs work involving the application of a significant range of fundamental principles and complex techniques across a wide and often unpredictable variety of contexts in relation to either varied or highly specific functions. Contribution to the development of a broad plan, budget or strategy is involved and accountability and responsibility for self and others in achieving the outcomes is involved.

An employee in this role is involved in:

·   design, installation and management of telecommunications equipment and systems; and

·   design, installation and management of data communications equipment.

This role includes assessing installation requirements, designing systems, planning and performing installations, testing installed equipment and fault finding. It involves a high degree of autonomy and may include some supervision of others.

(ii)          Indicative tasks

The following tasks are indicative of those performed by an employee at this level:

·   plan the development and growth of the telecommunications network;

·   forecast service demand;

·   prepare a project brief;

·   develop project management plan;

·   prepare a detailed design brief;

·   undertake qualification testing of new or enhanced equipment and systems;

·   undertake system administration;

·   undertake network traffic management;

·   co-ordinate fault rectification and restoration of service following network outages;

·   ensure that network changes are implemented as planned with minimal impact to the customer;

·   undertake network performance analysis;

·   undertake management of the common channel signalling network;

·   analyse and organise repair of the most complex telecommunications network faults;

·   verify new software/hardware releases;

·   monitor the capacity of, and recommend changes to, the mobile network;

·   create code for applications; and

·   prepare a detailed design for a communication network.

(iii)        Qualifications

An employee who holds an Advanced Diploma in Telecommunications Engineering or equivalent would be classified at this level when employed to perform the functions in the role definition and taking into account the indicative tasks.

(c)           Telecommunications Associate (Telecommunications Computer Systems)

(i)            Role definition

A Telecommunications Associate (Telecommunications Computer Systems) performs work involving the application of a significant range of fundamental principles and complex techniques across a wide and often unpredictable variety of contexts in relation to either varied or highly specific functions. Contribution to the development of a broad plan, budget or strategy is involved and accountability and responsibility for self and others in achieving the outcomes is involved.

An employee in this role is involved in:

·   design, installation and management of telecommunications computer equipment and systems; and

·   design, installation and management of data communications equipment.

This role includes assessing installation requirements, designing systems, planning and performing installations, testing installed equipment and fault finding. It involves a high degree of autonomy and may include some supervision of others.

(ii)          Indicative tasks

The following tasks are indicative of those performed by an employee at this level:

·   undertake qualification testing of new or enhanced equipment and systems;

·   undertake system administration;

·   undertake network traffic management;

·   undertake network performance analysis;

·   create code for applications; and

·   prepare a detailed design for a communication network.

(iii)        Qualifications

An employee who holds an Advanced Diploma in Telecommunications Computer Systems or equivalent would be classified at this level when employed to perform the functions in the role definition and taking into account the indicative tasks.

A.4.7            Interpretation—Indicative tasks

The indicative tasks set out in A.4 are aligned to the units of competency in the Information Technology and Telecommunications Industry Training Advisory Board’s endorsed competency standards in the Telecommunications Training Package (ICT2002). In the event of a dispute over the meaning of the indicative tasks the relevant standards will be used to assist interpretation.


 

Schedule BSummary of Hourly Rates of Pay

[Varied by PR729296, PR740721, PR762150]

B.1                Ordinary hourly rate

B.1.1            Ordinary hourly rate is the minimum hourly rate of pay for an employee plus any allowance payable for all purposes to which the employee is entitled. Where an allowance is payable for all purposes in accordance with clause 18.3(a), this forms part of the employee’s ordinary hourly rate and must be added to the minimum hourly rate prior to calculating penalties and overtime.

B.1.2            The rates in the tables below are based on the minimum hourly rates in accordance with clause 15.1. Consistent with clause B.1.1, all-purpose allowances need to be added to the rates in the table where they are applicable.

B.2                Full-time and part-time adult employees

B.2.1            Full-time and part-time employees other than shiftworkers—ordinary and penalty rates

[B.2.1 varied by PR729296, PR740721, PR762150 ppc 01Jul23]

Employee classification

Ordinary hours

Saturday – before 7.00 am or after 1.00 pm & Sunday – all day

Public holidays

 

% of ordinary hourly rate1

 

100%

150%

250%

 

$

$

$

Customer Contact Trainee

24.08

36.12

60.20

Customer Contact Officer Level 1

24.87

37.31

62.18

Customer Contact Officer Level 2

26.18

39.27

65.45

Principal Customer Contact Specialist

27.59

41.39

68.98

Customer Contact Team Leader

28.57

42.86

71.43

Principal Customer Contact Leader

30.63

45.95

76.58

Clerical and Administration Level 1

24.08

36.12

60.20

Clerical and Administration Level 2

24.87

37.31

62.18

Clerical and Administration Level 3

26.18

39.27

65.45

Clerical and Administration Level 4

28.57

42.86

71.43

Clerical and Administration Level 5

30.63

45.95

76.58

Telecommunications Trainee

24.08

36.12

60.20

Telecommunications Technical Employee

26.18

39.27

65.45

Telecommunications Technician

27.80

41.70

69.50

Advanced Telecommunications Technician

28.57

42.86

71.43

Principal Telecommunications Technician

30.63

45.95

76.58

Telecommunications Associate

33.10

49.65

82.75

1 Rates in table are calculated based on the minimum hourly rate, see clauses B.1.1 and B.1.2.

B.2.2            Full-time and part-time employees—shiftworkers—ordinary and penalty rates

[B.2.2 varied by PR729296, PR740721, PR762150 ppc 01Jul23]

Employee classification

Ordinary hours

Afternoon & night shift

Permanent night shift

Saturday – before 7.00 am or after 1.00 pm & Sunday – all day

Public holidays afternoon & night shifts

 

% of ordinary hourly rate1

 

100%

115%

130%

150%

200%

 

$

$

$

$

$

Customer Contact Trainee

24.08

27.69

31.30

36.12

48.16

Customer Contact Officer Level 1

24.87

28.60

32.33

37.31

49.74

Customer Contact Officer Level 2

26.18

30.11

34.03

39.27

52.36

Principal Customer Contact Specialist

27.59

31.73

35.87

41.39

55.18

Customer Contact Team Leader

28.57

32.86

37.14

42.86

57.14

Principal Customer Contact Leader

30.63

35.22

39.82

45.95

61.26

Clerical and Administration Level 1

24.08

27.69

31.30

36.12

48.16

Clerical and Administration Level 2

24.87

28.60

32.33

37.31

49.74

Clerical and Administration Level 3

26.18

30.11

34.03

39.27

52.36

Clerical and Administration Level 4

28.57

32.86

37.14

42.86

57.14

Clerical and Administration Level 5

30.63

35.22

39.82

45.95

61.26

Telecommunications Trainee

24.08

27.69

31.30

36.12

48.16

Telecommunications Technical Employee

26.18

30.11

34.03

39.27

52.36

Telecommunications Technician

27.80

31.97

36.14

41.70

55.60

Advanced Telecommunications Technician

28.57

32.86

37.14

42.86

57.14

Principal Telecommunications Technician

30.63

35.22

39.82

45.95

61.26

Telecommunications Associate

33.10

38.07

43.03

49.65

66.20

1 Rates in table are calculated based on the minimum hourly rate, see clauses B.1.1 and B.1.2.

B.2.3            Full-time and part-time employees—overtime rates

[B.2.3 varied by PR729296, PR740721, PR762150 ppc 01Jul23]

Employee classification

Monday to Sunday – first 3 hours

Monday to Sunday – after 3 hours

Public holidays (day work)

Public holidays (afternoon and night shifts)

 

% of ordinary hourly rate1