MA000002 PR762109 |
FAIR WORK COMMISSION |
DETERMINATION |
Fair Work Act 2009
s 285—Annual wage review
Annual Wage Review 2022–23
(C2023/1)
Clerks—Private Sector Award 2020
[MA000002]
Clerical industry |
|
JUSTICE HATCHER, PRESIDENT |
SYDNEY, 20 JUNE 2023 |
Annual Wage Review 2022–23.
A. Further to the decision issued by
the Expert Panel in the Annual Wage Review
2022–23 on 2 June 2023 [[2023]
FWCFB 3500], the above award is varied as follows:
1. By deleting the table appearing in clause 16.1 and inserting the following:
Column 1 Classification |
Column 2 Minimum weekly rate (full-time employee) |
Column 3 Minimum hourly rate |
|
$ |
$ |
Level 1—Year 1 |
910.90 |
23.97 |
Level 1—Year 2 |
954.00 |
25.11 |
Level 1—Year 3 |
983.40 |
25.88 |
Level 2—Year 1 |
995.00 |
26.18 |
Level 2—Year 2 |
1013.40 |
26.67 |
Level 3 |
1050.90 |
27.66 |
Call centre principal customer contact specialist |
1058.30 |
27.85 |
Level 4 |
1103.60 |
29.04 |
Level 5 |
1148.40 |
30.22 |
Call centre technical associate |
1258.00 |
33.11 |
2. By deleting the year “2022” in clause 16.6(b) and inserting “2023”.
3. By deleting the amount “$14.11” appearing in clause 19.2(b) and inserting “$14.93”.
4. By deleting the table appearing in clause B.1.1 and inserting the following:
|
Monday to Friday |
Saturday |
Sunday |
Public holiday |
|
% of minimum hourly rate |
|||
|
100% |
125% |
200% |
250% |
|
$ |
$ |
$ |
$ |
Level 1—Year 1 |
23.97 |
29.96 |
47.94 |
59.93 |
Level 1—Year 2 |
25.11 |
31.39 |
50.22 |
62.78 |
Level 1—Year 3 |
25.88 |
32.35 |
51.76 |
64.70 |
Level 2—Year 1 |
26.18 |
32.73 |
52.36 |
65.45 |
Level 2—Year 2 |
26.67 |
33.34 |
53.34 |
66.68 |
Level 3 |
27.66 |
34.58 |
55.32 |
69.15 |
Call centre principal customer contact specialist |
27.85 |
34.81 |
55.70 |
69.63 |
Level 4 |
29.04 |
36.30 |
58.08 |
72.60 |
Level 5 |
30.22 |
37.78 |
60.44 |
75.55 |
Call centre technical associate |
33.11 |
41.39 |
66.22 |
82.78 |
5. By deleting the table appearing in clause B.1.2 and inserting the following:
Monday to Saturday |
Sunday – all day |
Public holiday |
||
first 2 hours |
after 2 hours |
|||
% of minimum hourly rate |
||||
|
150% |
200% |
200% |
250% |
|
$ |
$ |
$ |
$ |
Level 1—Year 1 |
35.96 |
47.94 |
47.94 |
59.93 |
Level 1—Year 2 |
37.67 |
50.22 |
50.22 |
62.78 |
Level 1—Year 3 |
38.82 |
51.76 |
51.76 |
64.70 |
Level 2—Year 1 |
39.27 |
52.36 |
52.36 |
65.45 |
Level 2—Year 2 |
40.01 |
53.34 |
53.34 |
66.68 |
Level 3 |
41.49 |
55.32 |
55.32 |
69.15 |
Call centre principal customer contact specialist |
41.78 |
55.70 |
55.70 |
69.63 |
Level 4 |
43.56 |
58.08 |
58.08 |
72.60 |
Level 5 |
45.33 |
60.44 |
60.44 |
75.55 |
Call centre technical associate |
49.67 |
66.22 |
66.22 |
82.78 |
6. By deleting the table appearing in clause B.2.1 and inserting the following:
|
Afternoon and night |
Permanent night1 |
Saturday, Sunday or public holiday |
|
% of minimum hourly rate |
||
|
115% |
130% |
150% |
|
$ |
$ |
$ |
Level 1—Year 1 |
27.57 |
31.16 |
35.96 |
Level 1—Year 2 |
28.88 |
32.64 |
37.67 |
Level 1—Year 3 |
29.76 |
33.64 |
38.82 |
Level 2—Year 1 |
30.11 |
34.03 |
39.27 |
Level 2—Year 2 |
30.67 |
34.67 |
40.01 |
Level 3 |
31.81 |
35.96 |
41.49 |
Call centre principal customer contact specialist |
32.03 |
36.21 |
41.78 |
Level 4 |
33.40 |
37.75 |
43.56 |
Level 5 |
34.75 |
39.29 |
45.33 |
Call centre technical associate |
38.08 |
43.04 |
49.67 |
7. By deleting the table appearing in clause B.2.2 and inserting the following:
Monday to Friday |
Saturday, Sunday or Public holiday |
||||||
in excess of ordinary daily hours |
in excess of ordinary weekly hours |
||||||
first 2 hours |
after 2 hours |
first 3 hours |
after 3 hours |
||||
% of minimum hourly rate |
|||||||
|
150% |
200% |
150% |
200% |
200% |
||
|
$ |
$ |
$ |
$ |
$ |
||
Level 1—Year 1 |
35.96 |
47.94 |
35.96 |
47.94 |
47.94 |
||
Level 1—Year 2 |
37.67 |
50.22 |
37.67 |
50.22 |
50.22 |
||
Level 1—Year 3 |
38.82 |
51.76 |
38.82 |
51.76 |
51.76 |
||
Level 2—Year 1 |
39.27 |
52.36 |
39.27 |
52.36 |
52.36 |
||
Level 2—Year 2 |
40.01 |
53.34 |
40.01 |
53.34 |
53.34 |
||
Level 3 |
41.49 |
55.32 |
41.49 |
55.32 |
55.32 |
||
Call centre principal customer contact specialist |
41.78 |
55.70 |
41.78 |
55.70 |
55.70 |
||
Level 4 |
43.56 |
58.08 |
43.56 |
58.08 |
58.08 |
||
Level 5 |
45.33 |
60.44 |
45.33 |
60.44 |
60.44 |
||
Call centre technical associate |
49.67 |
66.22 |
49.67 |
66.22 |
66.22 |
||
8. By deleting the table appearing in clause B.3.1 and inserting the following:
|
Monday to Friday |
Saturday |
Sunday |
Public holiday |
|
% of minimum hourly rate |
|||
|
125% |
150% |
225% |
275% |
|
$ |
$ |
$ |
$ |
Level 1—Year 1 |
29.96 |
35.96 |
53.93 |
65.92 |
Level 1—Year 2 |
31.39 |
37.67 |
56.50 |
69.05 |
Level 1—Year 3 |
32.35 |
38.82 |
58.23 |
71.17 |
Level 2—Year 1 |
32.73 |
39.27 |
58.91 |
72.00 |
Level 2—Year 2 |
33.34 |
40.01 |
60.01 |
73.34 |
Level 3 |
34.58 |
41.49 |
62.24 |
76.07 |
Call centre principal customer contact specialist |
34.81 |
41.78 |
62.66 |
76.59 |
Level 4 |
36.30 |
43.56 |
65.34 |
79.86 |
Level 5 |
37.78 |
45.33 |
68.00 |
83.11 |
Call centre technical associate |
41.39 |
49.67 |
74.50 |
91.05 |
9. By deleting the table appearing in clause B.3.2 and inserting the following:
|
Afternoon and night |
Permanent night1 |
Saturday, Sunday or public holiday |
|
% of minimum hourly rate |
||
|
140% |
155% |
175% |
|
$ |
$ |
$ |
Level 1—Year 1 |
33.56 |
37.15 |
41.95 |
Level 1—Year 2 |
35.15 |
38.92 |
43.94 |
Level 1—Year 3 |
36.23 |
40.11 |
45.29 |
Level 2—Year 1 |
36.65 |
40.58 |
45.82 |
Level 2—Year 2 |
37.34 |
41.34 |
46.67 |
Level 3 |
38.72 |
42.87 |
48.41 |
Call centre principal customer contact specialist |
38.99 |
43.17 |
48.74 |
Level 4 |
40.66 |
45.01 |
50.82 |
Level 5 |
42.31 |
46.84 |
52.89 |
Call centre technical associate |
46.35 |
51.32 |
57.94 |
10. By deleting the table appearing in clause B.4.1 and inserting the following:
|
Monday to Friday |
Saturday |
Sunday |
Public holiday |
|
% of junior hourly rate |
|||
|
100% |
125% |
200% |
250% |
|
$ |
$ |
$ |
$ |
Level 1—Year 1 |
|
|
|
|
Under 16 years |
10.79 |
13.49 |
21.58 |
26.98 |
16 years |
11.99 |
14.99 |
23.98 |
29.98 |
17 years |
14.38 |
17.98 |
28.76 |
35.95 |
18 years |
16.78 |
20.98 |
33.56 |
41.95 |
19 years |
19.18 |
23.98 |
38.36 |
47.95 |
20 years |
21.57 |
26.96 |
43.14 |
53.93 |
Level 1—Year 2 |
|
|
|
|
Under 16 years |
11.30 |
14.13 |
22.60 |
28.25 |
16 years |
12.55 |
15.69 |
25.10 |
31.38 |
17 years |
15.06 |
18.83 |
30.12 |
37.65 |
18 years |
17.57 |
21.96 |
35.14 |
43.93 |
19 years |
20.08 |
25.10 |
40.16 |
50.20 |
20 years |
22.59 |
28.24 |
45.18 |
56.48 |
Level 1—Year 3 |
|
|
|
|
Under 16 years |
11.65 |
14.56 |
23.30 |
29.13 |
16 years |
12.94 |
16.18 |
25.88 |
32.35 |
17 years |
15.53 |
19.41 |
31.06 |
38.83 |
18 years |
18.12 |
22.65 |
36.24 |
45.30 |
19 years |
20.70 |
25.88 |
41.40 |
51.75 |
20 years |
23.29 |
29.11 |
46.58 |
58.23 |
Level 2—Year 1 |
|
|
|
|
Under 16 years |
11.78 |
14.73 |
23.56 |
29.45 |
16 years |
13.09 |
16.36 |
26.18 |
32.73 |
17 years |
15.71 |
19.64 |
31.42 |
39.28 |
18 years |
18.33 |
22.91 |
36.66 |
45.83 |
19 years |
20.95 |
26.19 |
41.90 |
52.38 |
20 years |
23.57 |
29.46 |
47.14 |
58.93 |
Level 2—Year 2 |
|
|
|
|
Under 16 years |
12.00 |
15.00 |
24.00 |
30.00 |
16 years |
13.33 |
16.66 |
26.66 |
33.33 |
17 years |
16.00 |
20.00 |
32.00 |
40.00 |
18 years |
18.67 |
23.34 |
37.34 |
46.68 |
19 years |
21.33 |
26.66 |
42.66 |
53.33 |
20 years |
24.00 |
30.00 |
48.00 |
60.00 |
Level 3 |
|
|
|
|
Under 16 years |
12.45 |
15.56 |
24.90 |
31.13 |
16 years |
13.83 |
17.29 |
27.66 |
34.58 |
17 years |
16.59 |
20.74 |
33.18 |
41.48 |
18 years |
19.36 |
24.20 |
38.72 |
48.40 |
19 years |
22.12 |
27.65 |
44.24 |
55.30 |
20 years |
24.89 |
31.11 |
49.78 |
62.23 |
Call centre principal customer contact specialist |
|
|
|
|
Under 16 years |
12.53 |
15.66 |
25.06 |
31.33 |
16 years |
13.93 |
17.41 |
27.86 |
34.83 |
17 years |
16.71 |
20.89 |
33.42 |
41.78 |
18 years |
19.50 |
24.38 |
39.00 |
48.75 |
19 years |
22.28 |
27.85 |
44.56 |
55.70 |
20 years |
25.07 |
31.34 |
50.14 |
62.68 |
Level 4 |
|
|
|
|
Under 16 years |
13.07 |
16.34 |
26.14 |
32.68 |
16 years |
14.52 |
18.15 |
29.04 |
36.30 |
17 years |
17.43 |
21.79 |
34.86 |
43.58 |
18 years |
20.33 |
25.41 |
40.66 |
50.83 |
19 years |
23.23 |
29.04 |
46.46 |
58.08 |
20 years |
26.14 |
32.68 |
52.28 |
65.35 |
Level 5 |
|
|
|
|
Under 16 years |
13.60 |
17.00 |
27.20 |
34.00 |
16 years |
15.11 |
18.89 |
30.22 |
37.78 |
17 years |
18.13 |
22.66 |
36.26 |
45.33 |
18 years |
21.15 |
26.44 |
42.30 |
52.88 |
19 years |
24.18 |
30.23 |
48.36 |
60.45 |
20 years |
27.20 |
34.00 |
54.40 |
68.00 |
Call centre technical associate |
|
|
|
|
Under 16 years |
14.90 |
18.63 |
29.80 |
37.25 |
16 years |
16.55 |
20.69 |
33.10 |
41.38 |
17 years |
19.86 |
24.83 |
39.72 |
49.65 |
18 years |
23.17 |
28.96 |
46.34 |
57.93 |
19 years |
26.48 |
33.10 |
52.96 |
66.20 |
20 years |
29.79 |
37.24 |
59.58 |
74.48 |
11. By deleting the table appearing in clause B.4.2 and inserting the following:
|
Monday to Saturday |
Sunday – all day |
Public holiday |
|
|
first 2 hours |
after 2 hours |
||
|
% of junior hourly rate |
|||
|
150% |
200% |
200% |
250% |
|
$ |
$ |
$ |
$ |
Level 1—Year 1 |
|
|
|
|
Under 16 years |
16.19 |
21.58 |
21.58 |
26.98 |
16 years |
17.99 |
23.98 |
23.98 |
29.98 |
17 years |
21.57 |
28.76 |
28.76 |
35.95 |
18 years |
25.17 |
33.56 |
33.56 |
41.95 |
19 years |
28.77 |
38.36 |
38.36 |
47.95 |
20 years |
32.36 |
43.14 |
43.14 |
53.93 |
Level 1—Year 2 |
|
|
|
|
Under 16 years |
16.95 |
22.60 |
22.60 |
28.25 |
16 years |
18.83 |
25.10 |
25.10 |
31.38 |
17 years |
22.59 |
30.12 |
30.12 |
37.65 |
18 years |
26.36 |
35.14 |
35.14 |
43.93 |
19 years |
30.12 |
40.16 |
40.16 |
50.20 |
20 years |
33.89 |
45.18 |
45.18 |
56.48 |
Level 1—Year 3 |
|
|
|
|
Under 16 years |
17.48 |
23.30 |
23.30 |
29.13 |
16 years |
19.41 |
25.88 |
25.88 |
32.35 |
17 years |
23.30 |
31.06 |
31.06 |
38.83 |
18 years |
27.18 |
36.24 |
36.24 |
45.30 |
19 years |
31.05 |
41.40 |
41.40 |
51.75 |
20 years |
34.94 |
46.58 |
46.58 |
58.23 |
Level 2—Year 1 |
|
|
|
|
Under 16 years |
17.67 |
23.56 |
23.56 |
29.45 |
16 years |
19.64 |
26.18 |
26.18 |
32.73 |
17 years |
23.57 |
31.42 |
31.42 |
39.28 |
18 years |
27.50 |
36.66 |
36.66 |
45.83 |
19 years |
31.43 |
41.90 |
41.90 |
52.38 |
20 years |
35.36 |
47.14 |
47.14 |
58.93 |
Level 2—Year 2 |
|
|
|
|
Under 16 years |
18.00 |
24.00 |
24.00 |
30.00 |
16 years |
20.00 |
26.66 |
26.66 |
33.33 |
17 years |
24.00 |
32.00 |
32.00 |
40.00 |
18 years |
28.01 |
37.34 |
37.34 |
46.68 |
19 years |
32.00 |
42.66 |
42.66 |
53.33 |
20 years |
36.00 |
48.00 |
48.00 |
60.00 |
Level 3 |
|
|
|
|
Under 16 years |
18.68 |
24.90 |
24.90 |
31.13 |
16 years |
20.75 |
27.66 |
27.66 |
34.58 |
17 years |
24.89 |
33.18 |
33.18 |
41.48 |
18 years |
29.04 |
38.72 |
38.72 |
48.40 |
19 years |
33.18 |
44.24 |
44.24 |
55.30 |
20 years |
37.34 |
49.78 |
49.78 |
62.23 |
Call centre principal customer contact specialist |
|
|
|
|
Under 16 years |
18.80 |
25.06 |
25.06 |
31.33 |
16 years |
20.90 |
27.86 |
27.86 |
34.83 |
17 years |
25.07 |
33.42 |
33.42 |
41.78 |
18 years |
29.25 |
39.00 |
39.00 |
48.75 |
19 years |
33.42 |
44.56 |
44.56 |
55.70 |
20 years |
37.61 |
50.14 |
50.14 |
62.68 |
Level 4 |
|
|
|
|
Under 16 years |
19.61 |
26.14 |
26.14 |
32.68 |
16 years |
21.78 |
29.04 |
29.04 |
36.30 |
17 years |
26.15 |
34.86 |
34.86 |
43.58 |
18 years |
30.50 |
40.66 |
40.66 |
50.83 |
19 years |
34.85 |
46.46 |
46.46 |
58.08 |
20 years |
39.21 |
52.28 |
52.28 |
65.35 |
Level 5 |
|
|
|
|
Under 16 years |
20.40 |
27.20 |
27.20 |
34.00 |
16 years |
22.67 |
30.22 |
30.22 |
37.78 |
17 years |
27.20 |
36.26 |
36.26 |
45.33 |
18 years |
31.73 |
42.30 |
42.30 |
52.88 |
19 years |
36.27 |
48.36 |
48.36 |
60.45 |
20 years |
40.80 |
54.40 |
54.40 |
68.00 |
Call centre technical associate |
|
|
|
|
Under 16 years |
22.35 |
29.80 |
29.80 |
37.25 |
16 years |
24.83 |
33.10 |
33.10 |
41.38 |
17 years |
29.79 |
39.72 |
39.72 |
49.65 |
18 years |
34.76 |
46.34 |
46.34 |
57.93 |
19 years |
39.72 |
52.96 |
52.96 |
66.20 |
20 years |
44.69 |
59.58 |
59.58 |
74.48 |
12. By deleting the table appearing in clause B.4.3 and inserting the following:
|
Afternoon and Night |
Permanent night1 |
Saturday, Sunday or Public holiday |
|
% of junior hourly rate |
||
|
115% |
130% |
150% |
|
$ |
$ |
$ |
Level 1—Year 1 |
|
|
|
Under 16 years |
12.41 |
14.03 |
16.19 |
16 years |
13.79 |
15.59 |
17.99 |
17 years |
16.54 |
18.69 |
21.57 |
18 years |
19.30 |
21.81 |
25.17 |
19 years |
22.06 |
24.93 |
28.77 |
20 years |
24.81 |
28.04 |
32.36 |
Level 1—Year 2 |
|
|
|
Under 16 years |
13.00 |
14.69 |
16.95 |
16 years |
14.43 |
16.32 |
18.83 |
17 years |
17.32 |
19.58 |
22.59 |
18 years |
20.21 |
22.84 |
26.36 |
19 years |
23.09 |
26.10 |
30.12 |
20 years |
25.98 |
29.37 |
33.89 |
Level 1—Year 3 |
|
|
|
Under 16 years |
13.40 |
15.15 |
17.48 |
16 years |
14.88 |
16.82 |
19.41 |
17 years |
17.86 |
20.19 |
23.30 |
18 years |
20.84 |
23.56 |
27.18 |
19 years |
23.81 |
26.91 |
31.05 |
20 years |
26.78 |
30.28 |
34.94 |
Level 2—Year 1 |
|
|
|
Under 16 years |
13.55 |
15.31 |
17.67 |
16 years |
15.05 |
17.02 |
19.64 |
17 years |
18.07 |
20.42 |
23.57 |
18 years |
21.08 |
23.83 |
27.50 |
19 years |
24.09 |
27.24 |
31.43 |
20 years |
27.11 |
30.64 |
35.36 |
Level 2—Year 2 |
|
|
|
Under 16 years |
13.80 |
15.60 |
18.00 |
16 years |
15.33 |
17.33 |
20.00 |
17 years |
18.40 |
20.80 |
24.00 |
18 years |
21.47 |
24.27 |
28.01 |
19 years |
24.53 |
27.73 |
32.00 |
20 years |
27.60 |
31.20 |
36.00 |
Level 3 |
|
|
|
Under 16 years |
14.32 |
16.19 |
18.68 |
16 years |
15.90 |
17.98 |
20.75 |
17 years |
19.08 |
21.57 |
24.89 |
18 years |
22.26 |
25.17 |
29.04 |
19 years |
25.44 |
28.76 |
33.18 |
20 years |
28.62 |
32.36 |
37.34 |
Call centre principal customer contact specialist |
|
|
|
Under 16 years |
14.41 |
16.29 |
18.80 |
16 years |
16.02 |
18.11 |
20.90 |
17 years |
19.22 |
21.72 |
25.07 |
18 years |
22.43 |
25.35 |
29.25 |
19 years |
25.62 |
28.96 |
33.42 |
20 years |
28.83 |
32.59 |
37.61 |
Level 4 |
|
|
|
Under 16 years |
15.03 |
16.99 |
19.61 |
16 years |
16.70 |
18.88 |
21.78 |
17 years |
20.04 |
22.66 |
26.15 |
18 years |
23.38 |
26.43 |
30.50 |
19 years |
26.71 |
30.20 |
34.85 |
20 years |
30.06 |
33.98 |
39.21 |
Level 5 |
|
|
|
Under 16 years |
15.64 |
17.68 |
20.40 |
16 years |
17.38 |
19.64 |
22.67 |
17 years |
20.85 |
23.57 |
27.20 |
18 years |
24.32 |
27.50 |
31.73 |
19 years |
27.81 |
31.43 |
36.27 |
20 years |
31.28 |
35.36 |
40.80 |
Call centre technical associate |
|
|
|
Under 16 years |
17.14 |
19.37 |
22.35 |
16 years |
19.03 |
21.52 |
24.83 |
17 years |
22.84 |
25.82 |
29.79 |
18 years |
26.65 |
30.12 |
34.76 |
19 years |
30.45 |
34.42 |
39.72 |
20 years |
34.26 |
38.73 |
44.69 |
13. By deleting the table appearing in clause B.4.4 and inserting the following:
Monday to Friday |
Saturday, Sunday or Public holiday |
||||
in excess of ordinary daily hours |
in excess of ordinary weekly hours |
||||
first 2 hours |
after 2 hours |
first 3 hours |
after 3 hours |
||
% of junior hourly rate |
|||||
|
150% |
200% |
150% |
200% |
200% |
|
$ |
$ |
$ |
$ |
$ |
Level 1—Year 1 |
|
|
|
|
|
Under 16 years |
16.19 |
21.58 |
16.19 |
21.58 |
21.58 |
16 years |
17.99 |
23.98 |
17.99 |
23.98 |
23.98 |
17 years |
21.57 |
28.76 |
21.57 |
28.76 |
28.76 |
18 years |
25.17 |
33.56 |
25.17 |
33.56 |
33.56 |
19 years |
28.77 |
38.36 |
28.77 |
38.36 |
38.36 |
20 years |
32.36 |
43.14 |
32.36 |
43.14 |
43.14 |
Level 1—Year 2 |
|
|
|
|
|
Under 16 years |
16.95 |
22.60 |
16.95 |
22.60 |
22.60 |
16 years |
18.83 |
25.10 |
18.83 |
25.10 |
25.10 |
17 years |
22.59 |
30.12 |
22.59 |
30.12 |
30.12 |
18 years |
26.36 |
35.14 |
26.36 |
35.14 |
35.14 |
19 years |
30.12 |
40.16 |
30.12 |
40.16 |
40.16 |
20 years |
33.89 |
45.18 |
33.89 |
45.18 |
45.18 |
Level 1—Year 3 |
|
|
|
|
|
Under 16 years |
17.48 |
23.30 |
17.48 |
23.30 |
23.30 |
16 years |
19.41 |
25.88 |
19.41 |
25.88 |
25.88 |
17 years |
23.30 |
31.06 |
23.30 |
31.06 |
31.06 |
18 years |
27.18 |
36.24 |
27.18 |
36.24 |
36.24 |
19 years |
31.05 |
41.40 |
31.05 |
41.40 |
41.40 |
20 years |
34.94 |
46.58 |
34.94 |
46.58 |
46.58 |
Level 2—Year 1 |
|
|
|
|
|
Under 16 years |
17.67 |
23.56 |
17.67 |
23.56 |
23.56 |
16 years |
19.64 |
26.18 |
19.64 |
26.18 |
26.18 |
17 years |
23.57 |
31.42 |
23.57 |
31.42 |
31.42 |
18 years |
27.50 |
36.66 |
27.50 |
36.66 |
36.66 |
19 years |
31.43 |
41.90 |
31.43 |
41.90 |
41.90 |
20 years |
35.36 |
47.14 |
35.36 |
47.14 |
47.14 |
Level 2—Year 2 |
|
|
|
|
|
Under 16 years |
18.00 |
24.00 |
18.00 |
24.00 |
24.00 |
16 years |
20.00 |
26.66 |
20.00 |
26.66 |
26.66 |
17 years |
24.00 |
32.00 |
24.00 |
32.00 |
32.00 |
18 years |
28.01 |
37.34 |
28.01 |
37.34 |
37.34 |
19 years |
32.00 |
42.66 |
32.00 |
42.66 |
42.66 |
20 years |
36.00 |
48.00 |
36.00 |
48.00 |
48.00 |
Level 3 |
|
|
|
|
|
Under 16 years |
18.68 |
24.90 |
18.68 |
24.90 |
24.90 |
16 years |
20.75 |
27.66 |
20.75 |
27.66 |
27.66 |
17 years |
24.89 |
33.18 |
24.89 |
33.18 |
33.18 |
18 years |
29.04 |
38.72 |
29.04 |
38.72 |
38.72 |
19 years |
33.18 |
44.24 |
33.18 |
44.24 |
44.24 |
20 years |
37.34 |
49.78 |
37.34 |
49.78 |
49.78 |
Call centre principal customer contact specialist |
|
|
|
|
|
Under 16 years |
18.80 |
25.06 |
18.80 |
25.06 |
25.06 |
16 years |
20.90 |
27.86 |
20.90 |
27.86 |
27.86 |
17 years |
25.07 |
33.42 |
25.07 |
33.42 |
33.42 |
18 years |
29.25 |
39.00 |
29.25 |
39.00 |
39.00 |
19 years |
33.42 |
44.56 |
33.42 |
44.56 |
44.56 |
20 years |
37.61 |
50.14 |
37.61 |
50.14 |
50.14 |
Level 4 |
|
|
|
|
|
Under 16 years |
19.61 |
26.14 |
19.61 |
26.14 |
26.14 |
16 years |
21.78 |
29.04 |
21.78 |
29.04 |
29.04 |
17 years |
26.15 |
34.86 |
26.15 |
34.86 |
34.86 |
18 years |
30.50 |
40.66 |
30.50 |
40.66 |
40.66 |
19 years |
34.85 |
46.46 |
34.85 |
46.46 |
46.46 |
20 years |
39.21 |
52.28 |
39.21 |
52.28 |
52.28 |
Level 5 |
|
|
|
|
|
Under 16 years |
20.40 |
27.20 |
20.40 |
27.20 |
27.20 |
16 years |
22.67 |
30.22 |
22.67 |
30.22 |
30.22 |
17 years |
27.20 |
36.26 |
27.20 |
36.26 |
36.26 |
18 years |
31.73 |
42.30 |
31.73 |
42.30 |
42.30 |
19 years |
36.27 |
48.36 |
36.27 |
48.36 |
48.36 |
20 years |
40.80 |
54.40 |
40.80 |
54.40 |
54.40 |
Call centre technical associate |
|
|
|
|
|
Under 16 years |
22.35 |
29.80 |
22.35 |
29.80 |
29.80 |
16 years |
24.83 |
33.10 |
24.83 |
33.10 |
33.10 |
17 years |
29.79 |
39.72 |
29.79 |
39.72 |
39.72 |
18 years |
34.76 |
46.34 |
34.76 |
46.34 |
46.34 |
19 years |
39.72 |
52.96 |
39.72 |
52.96 |
52.96 |
20 years |
44.69 |
59.58 |
44.69 |
59.58 |
59.58 |
14. By deleting the table appearing in clause B.4.5 and inserting the following:
|
Monday to Friday |
Saturday |
Sunday |
Public holiday |
|
% of junior hourly rate |
|||
|
125% |
150% |
225% |
275% |
|
$ |
$ |
$ |
$ |
Level 1—Year 1 |
|
|
|
|
Under 16 years |
13.49 |
16.19 |
24.28 |
29.67 |
16 years |
14.99 |
17.99 |
26.98 |
32.97 |
17 years |
17.98 |
21.57 |
32.36 |
39.55 |
18 years |
20.98 |
25.17 |
37.76 |
46.15 |
19 years |
23.98 |
28.77 |
43.16 |
52.75 |
20 years |
26.96 |
32.36 |
48.53 |
59.32 |
Level 1—Year 2 |
|
|
|
|
Under 16 years |
14.13 |
16.95 |
25.43 |
31.08 |
16 years |
15.69 |
18.83 |
28.24 |
34.51 |
17 years |
18.83 |
22.59 |
33.89 |
41.42 |
18 years |
21.96 |
26.36 |
39.53 |
48.32 |
19 years |
25.10 |
30.12 |
45.18 |
55.22 |
20 years |
28.24 |
33.89 |
50.83 |
62.12 |
Level 1—Year 3 |
|
|
|
|
Under 16 years |
14.56 |
17.48 |
26.21 |
32.04 |
16 years |
16.18 |
19.41 |
29.12 |
35.59 |
17 years |
19.41 |
23.30 |
34.94 |
42.71 |
18 years |
22.65 |
27.18 |
40.77 |
49.83 |
19 years |
25.88 |
31.05 |
46.58 |
56.93 |
20 years |
29.11 |
34.94 |
52.40 |
64.05 |
Level 2—Year 1 |
|
|
|
|
Under 16 years |
14.73 |
17.67 |
26.51 |
32.40 |
16 years |
16.36 |
19.64 |
29.45 |
36.00 |
17 years |
19.64 |
23.57 |
35.35 |
43.20 |
18 years |
22.91 |
27.50 |
41.24 |
50.41 |
19 years |
26.19 |
31.43 |
47.14 |
57.61 |
20 years |
29.46 |
35.36 |
53.03 |
64.82 |
Level 2—Year 2 |
|
|
|
|
Under 16 years |
15.00 |
18.00 |
27.00 |
33.00 |
16 years |
16.66 |
20.00 |
29.99 |
36.66 |
17 years |
20.00 |
24.00 |
36.00 |
44.00 |
18 years |
23.34 |
28.01 |
42.01 |
51.34 |
19 years |
26.66 |
32.00 |
47.99 |
58.66 |
20 years |
30.00 |
36.00 |
54.00 |
66.00 |
Level 3 |
|
|
|
|
Under 16 years |
15.56 |
18.68 |
28.01 |
34.24 |
16 years |
17.29 |
20.75 |
31.12 |
38.03 |
17 years |
20.74 |
24.89 |
37.33 |
45.62 |
18 years |
24.20 |
29.04 |
43.56 |
53.24 |
19 years |
27.65 |
33.18 |
49.77 |
60.83 |
20 years |
31.11 |
37.34 |
56.00 |
68.45 |
Call centre principal customer contact specialist |
|
|
|
|
Under 16 years |
15.66 |
18.80 |
28.19 |
34.46 |
16 years |
17.41 |
20.90 |
31.34 |
38.31 |
17 years |
20.89 |
25.07 |
37.60 |
45.95 |
18 years |
24.38 |
29.25 |
43.88 |
53.63 |
19 years |
27.85 |
33.42 |
50.13 |
61.27 |
20 years |
31.34 |
37.61 |
56.41 |
68.94 |
Level 4 |
|
|
|
|
Under 16 years |
16.34 |
19.61 |
29.41 |
35.94 |
16 years |
18.15 |
21.78 |
32.67 |
39.93 |
17 years |
21.79 |
26.15 |
39.22 |
47.93 |
18 years |
25.41 |
30.50 |
45.74 |
55.91 |
19 years |
29.04 |
34.85 |
52.27 |
63.88 |
20 years |
32.68 |
39.21 |
58.82 |
71.89 |
Level 5 |
|
|
|
|
Under 16 years |
17.00 |
20.40 |
30.60 |
37.40 |
16 years |
18.89 |
22.67 |
34.00 |
41.55 |
17 years |
22.66 |
27.20 |
40.79 |
49.86 |
18 years |
26.44 |
31.73 |
47.59 |
58.16 |
19 years |
30.23 |
36.27 |
54.41 |
66.50 |
20 years |
34.00 |
40.80 |
61.20 |
74.80 |
Call centre technical associate |
|
|
|
|
Under 16 years |
18.63 |
22.35 |
33.53 |
40.98 |
16 years |
20.69 |
24.83 |
37.24 |
45.51 |
17 years |
24.83 |
29.79 |
44.69 |
54.62 |
18 years |
28.96 |
34.76 |
52.13 |
63.72 |
19 years |
33.10 |
39.72 |
59.58 |
72.82 |
20 years |
37.24 |
44.69 |
67.03 |
81.92 |
15. By deleting the table appearing in clause B.4.6 and inserting the following:
|
Afternoon and Night |
Permanent night1 |
Saturday, Sunday or Public holiday |
|
% of junior hourly rate |
||
|
140% |
155% |
175% |
|
$ |
$ |
$ |
Level 1—Year 1 |
|
|
|
Under 16 years |
15.11 |
16.72 |
18.88 |
16 years |
16.79 |
18.58 |
20.98 |
17 years |
20.13 |
22.29 |
25.17 |
18 years |
23.49 |
26.01 |
29.37 |
19 years |
26.85 |
29.73 |
33.57 |
20 years |
30.20 |
33.43 |
37.75 |
Level 1—Year 2 |
|
|
|
Under 16 years |
15.82 |
17.52 |
19.78 |
16 years |
17.57 |
19.45 |
21.96 |
17 years |
21.08 |
23.34 |
26.36 |
18 years |
24.60 |
27.23 |
30.75 |
19 years |
28.11 |
31.12 |
35.14 |
20 years |
31.63 |
35.01 |
39.53 |
Level 1—Year 3 |
|
|
|
Under 16 years |
16.31 |
18.06 |
20.39 |
16 years |
18.12 |
20.06 |
22.65 |
17 years |
21.74 |
24.07 |
27.18 |
18 years |
25.37 |
28.09 |
31.71 |
19 years |
28.98 |
32.09 |
36.23 |
20 years |
32.61 |
36.10 |
40.76 |
Level 2—Year 1 |
|
|
|
Under 16 years |
16.49 |
18.26 |
20.62 |
16 years |
18.33 |
20.29 |
22.91 |
17 years |
21.99 |
24.35 |
27.49 |
18 years |
25.66 |
28.41 |
32.08 |
19 years |
29.33 |
32.47 |
36.66 |
20 years |
33.00 |
36.53 |
41.25 |
Level 2—Year 2 |
|
|
|
Under 16 years |
16.80 |
18.60 |
21.00 |
16 years |
18.66 |
20.66 |
23.33 |
17 years |
22.40 |
24.80 |
28.00 |
18 years |
26.14 |
28.94 |
32.67 |
19 years |
29.86 |
33.06 |
37.33 |
20 years |
33.60 |
37.20 |
42.00 |
Level 3 |
|
|
|
Under 16 years |
17.43 |
19.30 |
21.79 |
16 years |
19.36 |
21.44 |
24.20 |
17 years |
23.23 |
25.71 |
29.03 |
18 years |
27.10 |
30.01 |
33.88 |
19 years |
30.97 |
34.29 |
38.71 |
20 years |
34.85 |
38.58 |
43.56 |
Call centre principal customer contact specialist |
|
|
|
Under 16 years |
17.54 |
19.42 |
21.93 |
16 years |
19.50 |
21.59 |
24.38 |
17 years |
23.39 |
25.90 |
29.24 |
18 years |
27.30 |
30.23 |
34.13 |
19 years |
31.19 |
34.53 |
38.99 |
20 years |
35.10 |
38.86 |
43.87 |
Level 4 |
|
|
|
Under 16 years |
18.30 |
20.26 |
22.87 |
16 years |
20.33 |
22.51 |
25.41 |
17 years |
24.40 |
27.02 |
30.50 |
18 years |
28.46 |
31.51 |
35.58 |
19 years |
32.52 |
36.01 |
40.65 |
20 years |
36.60 |
40.52 |
45.75 |
Level 5 |
|
|
|
Under 16 years |
19.04 |
21.08 |
23.80 |
16 years |
21.15 |
23.42 |
26.44 |
17 years |
25.38 |
28.10 |
31.73 |
18 years |
29.61 |
32.78 |
37.01 |
19 years |
33.85 |
37.48 |
42.32 |
20 years |
38.08 |
42.16 |
47.60 |
Call centre technical associate |
|
|
|
Under 16 years |
20.86 |
23.10 |
26.08 |
16 years |
23.17 |
25.65 |
28.96 |
17 years |
27.80 |
30.78 |
34.76 |
18 years |
32.44 |
35.91 |
40.55 |
19 years |
37.07 |
41.04 |
46.34 |
20 years |
41.71 |
46.17 |
52.13 |
16. By deleting the amount “$940.90” appearing in clause C.1.1 and inserting “$995.00”.
17. By deleting the table appearing in clause C.1.1 and inserting the following:
Allowance |
Clause |
% of standard rate |
$ |
Payable |
First aid allowance |
19.2(b) |
1.5% |
14.93 |
per week |
B. This determination comes into operation on 1 July 2023. In accordance with s 286(5) of the Fair Work Act 2009 this determination does not take effect in relation to a particular employee until the start of the employee’s first full pay period that starts on or after 1 July 2023.
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