The Contract Call Centres Award covers employees working in the contract call centre industry.
Some classifications in the award include details of Certificate qualifications that match the classification level.
However, an employee doesn’t have to have a Certificate qualification to be covered.
The classification level for an employee depends on the:
- functions of the role
- duties of the employee.
Employees will only be classified at the level that matches their Certificate qualification if they’re also performing the functions and duties of that level.
References
What to do next
- Find out about Awards & agreements
- Find out more about Employment contracts
- Test your knowledge about awards and agreements with our Workplace Basics quiz
- Find out about the Award classifications
- Find out about Other workplace relations help
