The Retail Award covers employees doing minor electronic repairs in a shop. Their classification will depend on their skills and duties.

Example

Norman works at a mobile phone repair kiosk located in a shopping centre.

His main duties are replacing broken phone screens and providing customer service.

Norman works under a supervisor. He’s not responsible for opening and closing the kiosk or securing cash.

Norman doesn't hold a trade qualification and has learned on the job.

Norman is covered by the Retail Award. He’s classified as a level 1 retail employee.