The Retail Award covers clerical employees if they work in a retail store.
Employees that work away from the retail store are covered by the Clerks Award.
This is because the Retail Award doesn’t cover employees doing clerical work away from the store.
Example: Retail Award
Matt is a bookkeeper for a sunglasses store. He works in an office within the retail store.
He’s covered by the Retail Award.
Example: Clerks Award
Sharon works as a receptionist for a clothing store. She works at the store’s head office.
She’s covered by the Clerks Award.
References
What to do next
- Find out more about industry and occupation awards at About awards
- Our Award classifications page covers how to read and apply classification descriptions in awards
- We also have Award summaries of who is and isn’t covered by awards
- Ask our virtual assistant, Frankie, a question from our Contact us page.

