When a business sells goods for other businesses to use, such as stationery, it’s a retail business.
Work at a retail store
The Retail Award covers employees who work at a retail store and do the following jobs:
- clerical and administrative work, such as processing email orders and telephone enquiries
- warehousing work, such as picking and packing orders for delivery
- delivery work, such as delivering customer orders from the retail store.
Work away from a retail store
If the business doesn’t have a retail store or the employees work away from the store, they will be covered by the following awards:
- the Clerks Award covers clerical and administrative work
- the Storage and Wholesale Award covers warehousing work
- the Road Transport Award covers delivery work, such as delivering customer orders from a warehouse which isn’t at a retail store.
References
What to do next
- Find out more about industry and occupation awards at About awards
- Our Award classifications page covers how to read and apply classification descriptions in awards
- We also have Award summaries of who is and isn’t covered by awards
- Ask our virtual assistant, Frankie, a question from our Contact us page.
